Supervisor

About This Role

This supervisor role at HomeGoods involves overseeing the efficient processing of merchandise, ensuring high merchandising standards, and fostering a positive team environment. It suits a leader who can prioritize tasks, train associates, and deliver exceptional customer service in a retail setting.

Responsibilities

• Create a positive internal and external customer experience
• Promote a culture of honesty and integrity; maintain confidentiality
• Orchestrate truck delivery, prioritizing the processing of merchandise onto the sales floor
• Train and mentor Associates on established merchandising and processing principles
• Ensure merchandise is properly tagged, hung, secured, and coded
• Communicate with the Coordinator on Duty to ensure efficient flow of goods to the sales floor
• Ensure Associates complete tasks and activities according to store plan; prioritize as needed
• Monitor productivity of team and coach as necessary
• Organize and rotate back stock for easy replenishment
• Maintain and uphold merchandising philosophy and signage standards
• Maintain all organizational, cleanliness and recovery standards for the backroom area
• Ensure compliance with recycling and, where applicable, hazardous waste programs
• Communicate accurately and effectively with management and Associates when setting and addressing priorities; provide progress updates
• Provide and accept recognition and constructive feedback
• Partner with Management on Associate training needs to increase effectiveness
• Ensure adherence to all labor laws, policies, and procedures
• Promote credit and loyalty programs
• Support and participate in store shrink reduction goals and programs
• Promote safety awareness and maintain a safe environment
• Perform other duties as assigned

Requirements

• Able to work a flexible schedule, including nights and weekends
• Superior communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Capable of lifting heavy objects with or without reasonable accommodation
• Able to train others
• 1 year retail experience
• 6 months of leadership experience

Benefits

• Associate discount
• Employee Assistance Program (EAP)
• Smoking cessation program
• Bereavement leave