Supervisor

About This Role

Supervising all janitorial and facility operations in an educational setting is the core of this role, which manages daily operations, staffing, client relationships, and compliance. The position ensures high standards of cleanliness, safety, and efficiency while serving as the primary liaison between ABM and the client, supporting production needs, managing special projects, and driving continuous improvement in service delivery.

Responsibilities

• Oversee daily cleaning operations across floors, offices, restrooms, breakrooms, etc.
• Ensure all services meet contract specifications and client expectations
• Develop and manage cleaning schedules
• Conduct routine inspections, audits, and quality checks to maintain service standards
• Support production needs and respond to operational issues in real time
• Serve as the primary point of contact for client leadership and facility teams
• Conduct regular meetings to review performance, resolve concerns, and identify improvements
• Maintain strong client satisfaction and retention through responsive service
• Train and supervise janitorial supervisors and cleaning staff
• Monitor performance, provide coaching, and conduct corrective actions or recognition as needed
• Manage staffing levels to meet operational and production demands
• Handle employee relations, payroll processing (EPAY), timesheets, and HR-related issues
• Conduct quarterly performance reviews
• Ensure adherence to OSHA regulations, site safety protocols, and company policies
• Conduct safety training, toolbox talks, and site inspections
• Monitor proper handling and storage of chemicals, equipment, and consumables
• Maintain documentation for inspections, incidents, and compliance requirements
• Manage inventory of cleaning supplies, chemicals, and equipment
• Control labor and operational costs while maintaining service quality
• Track usage and order supplies as needed
• Prepare reports on KPIs, inspections, staffing, and operational performance
• Maintain accurate records for attendance, training, and service delivery

Requirements

• High school diploma or GED required; associate’s or bachelor’s degree preferred
• 2-5 years of experience in janitorial management, facilities services, or industrial/warehouse cleaning
• Strong leadership, organizational, and problem-solving skills
• Knowledge of cleaning procedures, equipment, and safety regulations
• Proficiency in Microsoft Office and workforce management systems
• Ability to work flexible hours, including nights and weekends