Supervisor

About This Role

This role is responsible for promoting an excellent customer experience and overseeing a team of Associates at the front of the store. The Supervisor ensures prompt, courteous customer service, promotes loyalty programs, and leads by example by engaging with customers and maintaining a clean, organized store.

Responsibilities

• Create a positive internal and external customer experience
• Promote a culture of honesty and integrity; maintain confidentiality
• Take an active role in training and mentoring Associates on front end principles
• Train and coach Associates on personalizing the customer experience while promoting loyalty programs
• Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates
• Address customer concerns and issues promptly, ensuring a positive customer experience
• Ensure Associates execute tasks and activities according to store plan; prioritize as needed
• Communicate accurately and effectively with management and Associates when setting and addressing priorities; provide progress updates
• Provide and accept recognition and constructive feedback
• Partner with Management on Associate training needs to increase effectiveness
• Ensure adherence to all labor laws, policies, and procedures
• Promote credit and loyalty programs
• Support and participate in store shrink reduction goals and programs
• Promote safety awareness and maintain a safe environment
• Other duties as assigned

Requirements

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Benefits

• Associate discount
• Employee Assistance Program (EAP)
• Smoking cessation program
• Bereavement leave
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union access
• Referral bonuses

Those who meet service or hours requirements are also eligible for:

• 401(k) match
• Medical/dental/vision insurance
• Health Savings Account (HSA)