Supervisor

About This Role

This Supervisor role involves maintaining a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience. The role serves as a Brand Ambassador, embodying Coach values and increasing brand awareness, while also leading the implementation of company initiatives and supporting the full operation of the business.

Responsibilities

• Maintain a growth mindset for business and personal development initiatives
• Establish trust, maintain integrity, and support an environment of collaboration within the store and throughout the organization
• Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance
• Implement individualized team development to increase overall customer experience
• Exemplify strong business acumen and execute forward-planned strategies to achieve leadership initiatives surrounding store goals/KPIs
• Support the store with recruiting, interviewing, performance evaluation, and high-level training as needed
• Provide necessary feedback and guidance geared to improve individual performance on all levels
• Hold the team accountable for achieving individual and business goals
• Adhere to and enforce team compliance of Company policies and procedures in addition to store operational procedures
• Assist in executing innovative strategies for exceptional customer experiences for both internal and external partners
• Create a customer-centric culture that prioritizes customer satisfaction
• Mentor the team on clienteling strategy to build long-term customer relationships to meet business goals
• Provide HR and conflict resolution support to the team and in the district in the absence of the leadership team
• Champion company resources to support a healthy work environment for internal customers

Requirements

• 1+ years of equivalent experience in managing competitive retail space at the Lead Supervisor level
• Ability to bend, reach, stretch, lift, carry and move at least 25 pounds
• Ability to lift and carry product, cartons, props or fixtures up to 50 pounds at times

Benefits

• Inclusive, innovative, and fun working environment
• Internal mobility and career progression
• 1 paid volunteering day per year and opportunities to volunteer with global projects
• Learning and development opportunities with the Ambassador Programme
• Regular social events
• Equity, Inclusion & Diversity initiatives which include employee resource groups and regional inclusion councils
• Attractive employee discount
• Compelling incentive programme