About This Role
This role will help AIA maintain strong advice quality, governance, and regulatory standards across its Financial Advice Provider network. Working closely with advisers, business stakeholders, and internal teams, the specialist provides oversight, coaching, and guidance to support customer outcomes and build confidence in advice services. This is an opportunity to influence continuous improvement, strengthen compliance practices, and share expertise through training, feedback, and stakeholder engagement.
Responsibilities
- Conduct supervision reviews that strengthen adviser compliance, advice quality, and customer outcomes across the AIA FAP network
- Identify emerging risks, analyse compliance trends, and recommend practical actions that improve governance and regulatory alignment
- Deliver targeted coaching and feedback that supports adviser development, capability growth, and consistent standards
- Collaborate with stakeholders to resolve compliance issues, manage escalations, and implement effective remedial actions
- Produce clear insights and reporting that inform decision-making and drive continuous improvement across supervision activities
- Develop and enhance supervision processes, frameworks, and communications that improve efficiency, consistency, and quality
Requirements
- Strong knowledge of the financial services industry, financial products, and the regulatory frameworks that support quality advice delivery
- Confidence to influence, engage, and build trusted relationships with a wide range of stakeholders
- Experience coaching and developing others, providing constructive feedback that supports growth and performance improvement
- Strong analytical and problem-solving skills, enabling the identification of risks, recognition of trends, and recommendation of effective solutions
- Ability to communicate clearly through written reports, presentations, training sessions, and stakeholder discussions
- Experience in supervision, assurance, compliance, or a related risk management environment
- NCFS Level 5 achieved
- Relevant tertiary qualification or experience that has built equivalent capability and expertise (optional)
Benefits
- Flexible ways of working
- Competitive rewards
- Access to continuous learning programs
About the Company
AIA helps people live Healthier, Longer, Better Lives and aims to help a billion people live Healthier, Longer, Better Lives by 2030.
