Student Support Case Worker

Posting Summary

Working Title

Student Support Case Worker

Role Title

Education Support Spec II

Role Code

29143-SW

FLSA

Nonexempt

Pay Band

03

Position Number

283W0713

Agency

J. Sargeant Reynolds Community College

Division

J. Sargeant Reynolds Community College (Div)

Work Location

Henrico - 087

Hiring Range

Salary commensurate with experience. Hiring range is $17.00-$20.70.

Emergency/Essential Personnel

No

EEO Category

6-Administrative Support

Full Time or Part Time

Part Time

Does this position have telework options? -Telework options are subject to change based on business needs-

Does this position have a bilingual or multilingual skill requirement or preference?

Work Schedule

This is a part-time hourly position without state benefits. Wage employees are restricted to working approximately 29 hours per week or less, not to exceed 1,500 hours annually.

Sensitive Position

No

Job Description

Reynolds is one of the largest community colleges in Virginia and serves Virginia’s capital city and five nearby counties. Annually, our four campus sites serve approximately 13,000 credit students and provide training for 7,400 students through the Community College Workforce Alliance. Reynolds is committed to hiring and retaining a racially diverse, culturally competent staff at all levels of the organization who reflect the demographics of our students. We also believe in providing an ongoing investment in our faculty and staff to deepen their skills and competencies to serve the full range of our student population.

Through a culture of care and respect, the Student Support Case Worker will connect students with services, resources and benefits that address or minimize personal challenges outside of the classroom that could impede their academic progress and achievement of their educational goals.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Working knowledge of college resources, and enrollment processes, and college operations.
• Strong ability to diagnose and problem-solve student situations.
• Demonstrated ability to communicate effectively, orally and in writing and to work with individuals of diverse backgrounds.
• Demonstrated ability to work independently and to establish positive working relationships with faculty, staff and administrators.
• Demonstrated ability to utilize personal computers and current software programs.
• Coursework in human services, social work, counseling, or other related field.

Additional Considerations

• Knowledge of student supports and essential human services.
• Some knowledge of state and federal financial aid regulations.

Operation of a State Vehicle

No

Supervises Employees

No

Required Travel

May be asked to conduct work assignments on any of the college’s campuses.

Posting Detail Information

Posting Number

WGE_3386P

Recruitment Type

General Public - G

Number of Vacancies

1

Position End Date (if temporary)

Job Open Date

08/21/2026

Job Close Date

09/04/2026

Open Until Filled

Agency Website

Contact Name

Email

talent@reynolds.edu

Phone Number

Special Instructions to Applicants

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:

Additional Information

Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.