Student Success Technology Coordinator
University of Pittsburgh
About the role
Student Success Technology Coordinator
The University of Pittsburgh's Office of the Provost is currently seeking a Student Success Technology Coordinator to join the Student Success Team.
In an effort to scale Pitt’s centralized student success platform, called “Pathways”, currently EAB’s Navigate system, to stakeholders (including undergraduate, graduate, and professional students) across the University, we are seeking coordinators who will work with constituents to solve complex platform/technology problems and business needs, evaluate business processes, and recommend process enhancements. This role will support the implementation of new units; functional and technical support; updating and maintaining system configurations; onboarding new users; and ensuring accuracy of the data. In support of the coordination of Pathways, the candidates will support the work with units to facilitate campus-wide student success initiatives using this and other technologies.
Bachelor’s degree required; Two (2) years' experience in higher education required. Previous experience in academic support and student success technology (e.g., EAB/Starfish) and teaching/training others is also a plus.
Job Summary
Works with business groups to solve moderately complex problems using technology. Analyzes complex business needs and evaluates routine business processes to recommend process enhancements. Assists in helping more senior business analysts with more complex projects.
Essential Functions
- Works with groups to solve moderately complex problems using student success platform/technology. Analyzes complex business needs and evaluates routine business processes to recommend process enhancements. Assists in helping more senior business analysts with more complex projects.
- Analyzes complex business needs and recommends solutions. Records requirements to ensure customer needs are fully understood. Maintains careful documentation and contributes to overall business requirements documentation. Ensures that documentation is available to team members and others throughout the project timeline.
- Evaluates routine business processes to identify gaps and inefficiencies and recommends solutions to enhance processes. Seeks clarification to ensure proper understanding of testing specifications and business processes. Participates in meetings with project teams to document changing business requirements and processes and seeks advice and assistance when necessary. Works with a business analyst team to ensure the proper documentation of specifications and business processes.
- Assists more senior business analysts with components of more complex projects. Receives and acts on instructions given to ensure success in an assigned area. Works collaboratively with colleagues, effectively communicating progress, challenges, and issues that may affect the larger project outcome.
Physical Effort
Must be able to sit and stand for prolonged periods of time.
The University of Pittsburgh is an equal opportunity employer / disability / veteran.
Assignment Category
Full-time regular
Job Classification
Staff Information Technology Business Analyst II
Job Family
Information Technology
Job Sub-Family
Quality Management Solutions
Campus
Pittsburgh
Minimum Education Level Required
Bachelor's Degree
Minimum Years of Experience Required
2
Will this position accept substitution in lieu of education or experience?
Combination of education and relevant experience will be considered in lieu of education and/or experience requirement.
Work Schedule
Monday- Friday, 8:30 a.m. - 5:00 p.m.
Work Arrangement
Hybrid: Combination of On-Campus and Remote work as determined by the department.
Hiring Range
To be determined based on qualifications.
Relocation Offered
No
Visa Sponsorship Provided
No
Background Check
For position finalists, employment with the University will require successful completion of a background check.
Child Protection Clearances
Not Applicable
Required Documents
Resume, Cover Letter
Optional Documents
Not Applicable
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