Student Success Coordinator

About This Role

Supporting students from onboarding through graduation is the primary focus of the Student Success Coordinator, with an emphasis on retention, certification completion, and academic persistence. This role is for someone who can motivate and hold students accountable to their goals, building trust while also pushing them to complete certifications and stay on track.

Responsibilities

• Actively manage a student caseload and meet defined performance metrics, including retention and persistence, certification readiness and attainment, and graduation progression
• Contribute to a performance-driven culture focused on measurable student outcomes
• Serve as a consistent point of contact and advocate for assigned students
• Build strong relationships that foster trust, accountability, and follow-through
• Proactively identify and address barriers to persistence and certification completion
• Support students with attendance, academic standing, and program navigation
• Drive certification outcomes through early intervention, consistent follow-up, and milestone tracking
• Partner closely with Academic leadership and instructors to monitor student progress
• Support students with resource referrals, accommodations, and escalation pathways as needed
• Accurately document all student interactions, engagement activities, and outcomes in CampusNexus and other systems
• Participate in cohort tracking, G&E chart confirmation, and required audits
• Contribute to weekly and monthly reporting tied to student success metrics
• Support and/or facilitate workshops, certification readiness initiatives, alumni events, and career fairs
• Collaborate with Academic, Admissions, Financial Aid, and Employer Engagement teams to ensure coordinated student support
• Participate in commencement and key student milestone events

Requirements

• High School Diploma or GED required
• Associate or Bachelor’s degree preferred
• 1–2+ years of experience in student services, advising, admissions, recruiting, workforce development, or a related role
• Experience in a proprietary (for-profit), post-secondary education environment strongly preferred
• Background in admissions or sales is highly beneficial
• Strong ability to motivate, influence, and hold students accountable
• Excellent communication skills with a student-centered approach
• Strong organizational and problem-solving abilities
• Comfortable working in a metrics-driven, performance-focused environment
• Proficiency with Microsoft Office (Excel, Outlook, Teams, etc.)
• CampusNexus experience preferred