About This Role
This part-time role focuses on ensuring students and their families feel welcomed, supported, and connected throughout their jiu-jitsu journey. The coordinator builds relationships, improves the student experience, and helps members succeed, rather than focusing on sales.
Responsibilities
- Build relationships with students and families, learn their goals, and help them feel like valued members of the academy
- Welcome new members and help them feel comfortable and connected through personal check-ins during their first several months
- Encourage student success by recognizing achievements, celebrating progress, and helping students stay motivated
- Monitor student engagement, identify students who have missed classes or become less active, and reach out with encouragement and support
- Create connections to help students build friendships, find training partners, and develop accountability relationships that encourage consistent attendance
- Support families by listening to concerns, helping resolve challenges, and working with the instructional team to create positive experiences
- Maintain communication by keeping accurate records of student interactions, follow-ups, and important feedback
- Support retention efforts by working with academy leadership to identify opportunities to improve student satisfaction and long-term participation
Requirements
- High school diploma or GED
- Excellent communication and interpersonal skills
- Friendly, approachable, positive, and professional personality
- Dependable, organized, and self-motivated
- Comfortable initiating conversations with both adults and children
- Basic computer skills and willingness to learn membership management software
- Ability to maintain confidentiality and handle sensitive conversations professionally
- Willingness to actively participate in Gracie Jiu-Jitsu training
- Ability to successfully complete required background screening
Nice to have:
- At least one year of experience in customer service, education, childcare, hospitality, or a similar field
- Experience working with children and families
- Familiarity with martial arts or youth-development programs
Benefits
- Complimentary Gracie Jiu-Jitsu training and academy membership
- Employee discount
Important Details
- Schedule: Approximately 10-12 hours per week, Monday-Friday 4pm-6pm (flexible); possibly substitute one weekday for a couple of hours on Saturday if available
- Opportunity: Potential for additional responsibilities and hours as the position and academy continue to develop
Application Process
- Submit a resume and a brief introduction explaining why you believe you would be a great fit for this position
About the Company
Gracie Jiu-Jitsu Fort Smith is an established Gracie University Certified Training Center dedicated to providing a welcoming, safe, and supportive training environment. It is 1 of 8 Elite Certified Training Centers out of 250+ schools globally.