About the role
Manage a high-volume caseload efficiently and accurately, serving as primary point of contact for assigned clients from construction start to project closeout and the one-year warranty period | Maintain proactive, timely, professional, and empathetic communication with clients, providing clear updates on project status, timelines, milestones, changes, delays, and next steps. | Set and reinforce realistic expectations regarding project scope, timelines, construction activities, closeout requirements, and warranty processes | Partner closely with construction team to stay informed of project progress, changes, and risks; translate technical information into clear, client-friendly communication and ensure consistent messaging between field and client-facing teams | Respond to client questions and concerns, coordinate resolution with appropriate staff, and identify and escalate issues to supervisor when needed | Lead client communication and coordination during project closeout, ensuring clients understand and complete required steps and documentation | Educate clients on warranty coverage, processes, and expectations; serve as the primary point of contact during the one-year warranty period and coordinate timely follow-up on warranty-related concerns with the appropriate teams | Maintain accurate and timely client records in Salesforce and other relevant systems, including client communications, case notes, project milestones, documents, and warranty interactions | Coordinate with intake and program teams as needed to support continuity of the client experience across program phases, including assisting with client follow-up and in-person document collection | Connect clients to appropriate community resources and service providers when they have needs related to housing, food, or other supports | Identify recurring client concerns, communication gaps, or service trends and share insights with program leadership to support continuous improvement.
Member Duties : A Client Service Coordinator serves as the primary point of contact for homeowners from the start of construction through project closeout and the 1-year warranty period. This role ensures clients are informed, supported, and engaged throughout the pre-construction and construction process, providing clear communication on timelines, progress, and next steps. The Client Service Coordinator partners closely with the construction team to translate technical information into client-friendly communication, while maintaining a high-quality, client-centered experience.
Program Benefits : Stipend , Training , Health Coverage , Relocation Allowance , Education award upon successful completion of service , Childcare assistance if eligible .
Terms :
Permits attendance at school during off hours , Uniforms provided and required , Car recommended , Permits working at another job during off hours .
Service Areas :
Disaster Relief .
Skills :
None
SUMMARY
Program Type:
AmeriCorps State / National
Program
Strongward AmeriCorps Client Service Coordinator
Program Start/End Date
10/13/2026 - 08/12/2027
Work Schedule
Full Time
Education level
High school diploma/GED
Age Requirement
Minimum: 17 Maximum: None
Program Locations
LOUISIANA , FLORIDA
Languages
English
Accepting Applications
From 08/24/2026 To 07/10/2027
To apply :
Phone 504-358-0336
E-mail recruitment@wearestrongward.org
Website bit.ly/sbp-myamc
Contact
Laura Johnson
2645 TOULOUSE ST
New Orleans LA 70119
504-358-0336
ljohnson@wearestrongward.org
wearestrongward.org
Listing ID
130634
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