Strategy & Operations - Seller Operations

About This Role

This role focuses on driving seller growth and satisfaction by leading strategic initiatives, optimizing warehouse onboarding, and improving the overall seller experience. It involves tracking key metrics, engaging with sellers to understand their needs, and collaborating with various teams to resolve operational issues and enhance fulfillment processes.

Responsibilities

• Drive strategic initiatives and projects to accelerate seller growth, optimize warehouse onboarding, and improve overall seller satisfaction with FBS
• Define, monitor, and report core operational and performance metrics to ensure continuous service improvements and actionable insights
• Regularly conduct interviews and outreach with sellers to uncover pain points, operational bottlenecks, and feature requests related to FBS and warehouse operations
• Collaborate closely with Warehouse Operations, Business Development, Product, and Customer Service teams to design mitigation plans and resolve seller issues
• Identify gap areas in fulfillment processes and translate seller feedback into clear action items and operational enhancements

Requirements

• 2–4+ years of experience in project management, seller operations, account management, or business operations (preferably in E-commerce, Supply Chain, or Logistics)
• Strong analytical mindset with a proven ability to diagnose complex operational pain points and build effective mitigation plans
• Excellent communication and interpersonal skills to engage effectively with both external sellers and internal cross-functional partners
• Comfortable working with data to track key performance metrics, build reports, and guide strategic decision-making
• High ownership, proactive attitude, and the ability to thrive in a fast-paced, high-growth environment