Strategy & Operations Manager

About This Role

This role involves building and owning the Account Management function for DoorDash's Local Commerce Service Provider (LCSP) program, which is an entrepreneur-led fleet model. It suits a manager who can design how DoorDash sources, onboards, and manages LCSP entrepreneurs as the program scales.

Responsibilities

• Stand up Account Management for LCSP, including cadences, partner health, performance incentives, and a playbook for scaling
• Own the strategy for onboarding partners, covering how to find, launch, and ramp without the process breaking as the program scales
• Oversee onboarding and sales in the near term, with the mandate to build that function out over time
• Be the primary DoorDash counterpart for LCSP entrepreneurs after launch
• Partner with operators on performance, business health, and incentive outcomes
• Use DoorDash ecosystem knowledge to unblock partners, engaging S&O, product, support, and legal as needed

Requirements

• 5+ years of experience in high-growth environments (tech, fintech, strategy & ops, consulting, or banking)
• Experience managing Business Partners and their performance, and ability to translate insights into improvements
• Ability to structure vague, undefined problems independently and use data to make decisions (comfortable with SQL/Excel)
• Curious and entrepreneurial, channeling drive into smart bets and clear priorities in zero-to-one environments
• Ability to flex between high-level strategy and ground-level execution, taking true ownership of outcomes

Benefits

• Opportunities for equity grants
• Comprehensive benefits package, including a 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off and paid sick leave in compliance with applicable laws
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program
• Flexible paid time off/vacation for salaried roles, plus 80 hours of paid sick time per year
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week)

Important Details

• Expected fill date: 11-14-2026

About the Company

DoorDash is a technology and logistics company focused on empowering local economies by enabling door-to-door delivery. The company is rapidly growing and changing, offering team members opportunities to share unique perspectives, solve new challenges, and own their careers. DoorDash is committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, and paid parental leave.