Strategy Operations Consultant

About This Role

This role supports the growth of DashPass, a subscription business, by owning the ideation and execution of initiatives to increase subscription adoption and retention. You will identify customer problems, assess business opportunities, develop business cases, and launch solutions that improve the DashPass member experience. The ideal candidate can take a broad objective, work with minimal supervision, conduct rigorous analysis, develop actionable recommendations, and translate insights into measurable business outcomes.

Responsibilities

• Analyze member behavior to understand subscription adoption, engagement, and cancellation drivers, identifying root causes and opportunities for improvement
• Translate analytical findings into clear, data-driven recommendations and actionable business strategies
• Independently extract and analyze data using SQL and AI-powered tools to generate insights and support business decisions
• Build and validate financial models using Excel or Google Sheets to estimate opportunities, evaluate business impact, and develop business cases
• Design, execute, and evaluate experiments, tests, and launches that improve DashPass adoption, retention, and member experience
• Partner with Product, Engineering, Analytics, Finance, and Marketing teams to align stakeholders and drive initiatives forward
• Evaluate results, identify improvement opportunities, and recommend next steps based on data and business outcomes
• Leverage AI tools to accelerate analysis, draft SQL queries, automate repetitive tasks, and improve operational efficiency
• Present findings, recommendations, and business cases clearly to cross-functional teams and senior leadership

Requirements

• 2–3 years of experience in management consulting, strategy and operations, or a similar analytical role
• Strong strategic thinking, structured problem-solving, and analytical skills
• Ability to navigate ambiguity, formulate hypotheses, and develop actionable plans from broad business objectives
• Proficiency in SQL for data extraction, querying, and analysis
• Strong financial modeling skills using Microsoft Excel or Google Sheets
• Ability to interpret data, validate assumptions, and translate analytical findings into clear business recommendations
• Experience using AI tools to improve analytical workflows and automate repetitive tasks
• Demonstrated ability to lead cross-functional initiatives without direct authority
• Excellent written and verbal communication skills, including the ability to communicate with senior stakeholders
• A customer-focused mindset, with the ability to evaluate business problems from the member's perspective

Nice to have: