About the role
Department Operations
LevelExperienced (Individual Contributor)
LocationBangkok
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Own and manage monthly budgeting, including cost tracking, variance analysis, and forecasting
- Identify cost-saving opportunities and drive initiatives to optimize last-mile cost structure
- Develop insights and strategies to optimize driver supply, productivity, and overall P&L
- Lead end-to-end projects to drive operational and cost optimization initiatives
- Analyze the performance of projects and initiatives, and effectively communicate key insights and outcomes to cross-functional stakeholders
- Support strategic partner management, including performance tracking, issue resolution, and improvement initiatives for partners
Requirements:
- Bachelor’s degree in Business, Economics, Engineering, Data Analytics, or a related field
- 1–3 years of experience in strategy, business planning, project management, operations, or data analysis
- Strong proficiency in data modeling using Google Sheets; experience with SQL is a plus.
- Comfortable handling ad-hoc tasks and shifting priorities in a dynamic environment
- Self-driven with a willingness to learn and improve
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