About the role
Build Enterprise Partnerships That Drive Technology Growth
Our client is a global wireless networking technology leader helping organizations design, optimize, validate, and troubleshoot business-critical Wi-Fi networks. They provide advanced software, hardware, analytics, and network planning solutions used by IT professionals and enterprises to improve wireless performance and reliability. Their technology supports everything from network design and spectrum analysis to troubleshooting and performance validation, enabling businesses worldwide to build dependable connectivity, simplify network operations, and make smarter infrastructure decisions.
About the Role
Your strongest connection won't be Wi-Fi-it'll be the customer relationships you build. As a Strategic Account Manager, you'll manage high-value enterprise partnerships across the wireless technology industry, translating IT priorities into retention, adoption, and growth opportunities while gaining global exposure and taking your strategic account career to the next level with Emapta.
Your Career at a Glance
- Employment Type: Project-Based (6-Month Contract)
- Shift: Night Shift (8:00 PM-5:00 AM or 9:00 PM-6:00 AM MNL Time), Weekends Off
- Work Setup: Work From Home
Exciting Perks Await!
- Competitive Salary Package
- Night differential pay to maximize your earnings
- Permanent WFH arrangement
- Fixed weekends off
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
Required Qualifications
- Bachelor's degree in Business, Information Technology, or a related field, or equivalent professional experience
- At least 5 years of experience managing enterprise-level accounts within the technology or SaaS industry
- Proven track record of meeting or exceeding customer retention and account growth targets
- Strong understanding of IT infrastructure, network design, and enterprise technology procurement cycles
- Exceptional relationship management, communication, and presentation skills
- Ability to navigate complex organizations and influence decision-makers across multiple levels
Preferred Qualifications
- Experience with wireless network planning, design, or troubleshooting solutions
- Familiarity with budget cycle planning and large-scale technology rollouts
- Proficiency in Salesforce CRM
Your Daily Tasks
Account Ownership & Relationship Management
- Serve as the primary point of contact for up to 20 strategic enterprise customers.
- Develop strong, multi-level relationships with technical, operational, and executive stakeholders.
- Conduct regular business reviews to align customer goals, usage patterns, and upcoming needs.
Strategic Planning & Account Growth
- Map and assess customers' annual IT budgets, procurement processes, and decision-making cycles.
- Identify upcoming network refreshes and infrastructure changes to proactively position relevant solutions.
- Develop and execute customized account plans focused on renewals, upselling, and expansion opportunities.
Customer Retention & Success
- Maintain a customer retention rate of 85% or higher through proactive engagement and value delivery.
- Monitor adoption of software, tools, and services and address barriers to effective usage.
- Partner with Customer Success, Support, and Solutions Engineering teams to resolve technical and operational issues promptly.
Technical Expertise & Enablement
- Provide consultative guidance on best practices for solution deployment and management.
- Support customer onboarding and technical training to strengthen successful adoption.
- Collaborate with Product Management to communicate customer feedback and influence product roadmap priorities.
Sales Operations & Reporting
- Forecast renewals and upsell opportunities accurately in Salesforce.
- Maintain detailed records of account activities, stakeholder mapping, and pipeline progression.
- Track and report key account metrics, including renewal rates, expansion revenue, and adoption KPIs.
Join the Top 1% Talent. A Better Career. A Better Life.
Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.
Apply now and be part of the #EmaptaEra.
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