About the role
Strategic Account Manager
Own the success of a key client account by leading staffing operations, managing onsite teams, and delivering workforce solutions that drive business results and customer satisfaction.
This role oversees employee relations at the site including coaching, performance reviews, removal from assignments, and exit interviews. This role ensures client satisfaction and engagement through superior customer service and develops relationships with supervisors and associates. This role anticipates staffing requirements and expectations; develops value-added services to support changing client needs through daily recruitment/fulfilment activities, and measurements against established KPIs.
Essential Job Functions:
- Fosters a consultative relationship with the client across all levels of management to ensure a clear understanding of the client’s business, staffing needs, culture, and program expectations
- Anticipates and understands the local talent market and put in place a workforce planning strategy to ensure a continuous pipeline of quality talent
- Delivers client customized new hire orientations
- Runs and creates reports to identify workforce challenges escalates when appropriate and collaborates with the client to deliver, decline, or adjust expectations (using CRM, Power BI, time/attendance software)
- Proactively identifies and raises issues around limited and/or excess staff capacity
- Collaborates with the client to address and resolve staff interpersonal, personal, and/or professional development needs
- Serves as an escalation point for Client, Procurement, Operations and HR Managers to discuss issues or requests involving the client program and/or associates
- Coaches associates on policies that could have legal implications and involves onsite HR and leads investigations
- Maintains high levels of customer satisfaction through regular communication and quarterly business reviews with the client
- Oversees team duties and responsibilities, coaches, and develops team, and assigns and ends associate assignments
- Conducts audits related to brand and regulatory requirements
Education, Qualifications & Experience:
- Successful track record of increased customer service levels and satisfaction, enhanced scope of responsibilities and working relationships with colleagues/management
- 2+ years of progressive responsibility in manufacturing operations management and leadership
- Experience with manufacturing forecasting and planning
- Demonstrable success managing a team or process
- Familiarity with a heavy process-oriented environment
- Able to lead, organize and build effective and diverse teams
- Must have seasoned critical thinking and problem-solving skills
- Practical experience and comfort with using operational software, Microsoft Office products, and basic data management tools for analysis
- Ability to communicate professionally and effectively across all platforms
Employbridge offers a competitive base salary plus monthly bonus potential! Additional benefits package for full time colleagues that includes:
- Employbridge offers a competitive benefits package which includes Medical/Dental/Vision, prescription drug benefits, 401(k), paid time off and holidays, a wellness program, and incentive programs. We also offer a variety of career paths and encourage promotion from within.
Employbridge is the largest light industrial staffing supplier in the United States and a preeminent resource for professional staffing. We offer local expertise and service through our 400+ branches. At Employbridge, we operate an entire family of specialty staffing companies that include: ResourceMFG, Select Staffing, ProLogistix, Hire Dynamics, ProDrivers, RemX Specialty Staffing, Westaff, and Remedy Intelligent Staffing. To find out more, visit us at www.employbridge.com.
Employbridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws.
Millions of jobs, with real people getting hired every day
Questions, answered
Click "Apply with JobAssist" – we tailor your resume and application to this role and submit it for your approval.
Yes. This role at Employbridge was screened before publishing – we confirmed the employer before listing it.
The employer didn't disclose a salary range for this listing. JobAssist shows pay whenever it's available.
This position can be done from anywhere, with no in-office requirement.
Yes – every application is tailored from your profile and this job's requirements, and you can review and edit before it's sent.