Store Supervisor

About This Role

This leadership role involves supporting the Store Manager in daily operations and ensuring the team meets sales targets and KPIs. The ideal candidate will be customer-focused, energetic, and ready to contribute to the expansion of Bath & Body Works.

Responsibilities

• Support the Store Manager in daily store operations
• Lead, guide, and motivate the team to achieve sales targets and store KPIs (ATV, UPT, Conversion Rate, and Customer Registration)
• Ensure friendly, proactive customer service that provides a memorable shopping experience (WOW Experience)
• Conduct daily briefings, coaching, and performance monitoring for the team
• Maintain visual merchandising, cleanliness, and store tidiness standards in line with brand guidelines
• Oversee stock availability, replenishment processes, stocktaking, and inventory accuracy
• Handle customer complaints professionally and ensure appropriate resolution
• Ensure all store operations comply with SOPs and company policies
• Act as the store's Person In Charge (PIC) when the Store Manager is not on-site

Requirements

• Minimum 3 years of experience as a Supervisor or 5 years in the retail industry, preferably from fashion, beauty, cosmetics, F&B, lifestyle, or specialty retail
• Experienced in leading a team and managing store operations
• Understands retail KPIs such as Sales, ATV (Average Transaction Value), UPT (Units Per Transaction), and Conversion Rate
• Possesses good communication, leadership, coaching, and problem-solving skills
• Target-oriented, customer service-focused, and results-driven
• Willing to work in shifts, including weekends and national holidays

About the Company

Bath & Body Works is continuously expanding.