About This Role
Working collaboratively with the ALDI team, the Store Operations Assistant is responsible for merchandising, stocking, cashiering, and cleaning to ensure the store is always at its best. This role enhances the customer shopping experience by providing exceptional customer service.
Responsibilities
- Model and fulfill all customer service principles and escalate concerns to store management as necessary
- Inform store management of loss due to outdated or damaged products
- Properly utilize the point-of-sale (POS) system to accurately scan and process customer purchases and inform store management of scanning concerns or errors
- Adhere to cash policies and procedures
- Follow the line policy and open additional check lanes as required to ensure an efficient checkout
- Stock shelves and displays neatly while following merchandising planograms to maximize sales
- Complete curbside pickup orders by accurately retrieving items from the store, verifying order contents, and ensuring timely delivery to customers’ vehicles from the staging area
- Maintain zone standards and merchandising standards at all times
- Assist store management in achieving operational efficiency goals
- Assist store management in achieving total loss goals
- Comply with all established company policies and processes
- Support store management in providing a safe working environment by identifying and rectifying hazards, ensuring proper ergonomics, and maintaining equipment in proper working order
- Adhere to inventory procedures and product handling guidelines
- Perform general cleaning tasks to company standards
Requirements
- Required to push, pull, sit, stand, reach, grasp, twist, bend, and move from one area to another
- Required to lift, carry, and place product weighing up to 45 pounds on shelves at various heights, including overhead
- Required to operate equipment such as a cash register, electric and manual hand jacks, floor scrubber and cardboard baler
- Required to stock product in varying temperatures, including freezer and cooler environments
- Required to use glass and multipurpose cleaning products
- Ability to provide prompt and courteous customer service
- Ability to operate all store equipment such as cash registers, floor scrubber, cardboard baler, pallet jacks, handheld devices, computers, etc.
- Ability to interpret and apply ALDI operating policies and procedures
- Ability to effectively communicate both verbally and in writing
- Ability to perform basic arithmetic such as addition, subtraction, multiplication, and division
- Ability to follow instructions and pay attention to detail
