Store Manager, Retail & Store Manager

About This Role

This managerial role involves leading and managing a retail team, ensuring a great customer experience, and achieving desired results. The Store Manager is responsible for planning and communicating store workload activities and KPIs, ensuring proper execution within budget, and maintaining store conditions and compliance with company policies.

Responsibilities

• Lead and manage all aspects of the store, including adherence to Standard Operating Procedures (SOP’s) and Company programs
• Ensure compliance with applicable laws and requirements, and execution of Company policies and standards
• Hold the team accountable for store conditions and results
• Deliver sales plan/profit plan and other KPIs in conjunction with annual performance objectives
• Manage the store team to achieve their role KPI’s
• Lead the execution of customer brand promises
• Implement and lead shrink and safety programs to deliver goals
• Use company tools to set, prioritize, and communicate goals
• Provide overall management to team members and customers
• Staff the store with qualified Team Members
• Hire, train, observe, and coach the team to achieve results
• Lead the performance management process, and if necessary, the disciplinary process
• Identify talent and develop Team Members for advancement
• Utilize leadership competencies for continued self-development
• Interact with others in an accepting and respectful manner
• Remain positive and respectful, even in difficult situations
• Promote commitment to the organization’s vision and values
• Project a positive image and serve as a role model for others
• Serve as Manager on Duty (MOD)
• Maintain operational understanding of all store departments
• Be cross-trained and ensure all Managers are cross-trained in Custom Framing selling and production

Requirements

• 5+ years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence
• 2+ years of experience directly supervising a diverse team, including performance management and talent development
• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Some lifting of heavy items and accessing high shelves by ladder or similar equipment

Benefits

• Additional compensation, including a bonus based on performance

Important Details

• Work environment: Public retail store setting supervising Team Members and taking care of customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work; Frame shop contains glass cutter and heat press