Store Manager, Retail & Store Manager

About This Role

This Store Manager role involves leading, inspiring, and growing a retail team within a fast-paced environment. The position focuses on coaching a team, driving sales, and making a direct impact on business success, suitable for an experienced retail, sales, or wireless store manager.

Responsibilities

• Lead, coach, and develop a high-performing retail sales team
• Recruit, interview, onboard, and train new employees
• Foster a positive, customer-focused, and sales-driven culture
• Conduct performance reviews, coaching sessions, and development planning
• Drive store revenue and exceed sales goals
• Monitor KPIs including sales performance, customer satisfaction, and productivity
• Identify opportunities to increase customer acquisition and retention
• Implement sales strategies that support company growth objectives
• Deliver exceptional customer service and create a best-in-class customer experience
• Resolve customer concerns quickly and professionally
• Build strong relationships with customers and the local community
• Ensure team members maintain expert knowledge of Comcast Xfinity products and services
• Manage daily store operations, scheduling, and staffing
• Maintain inventory accuracy and merchandising standards
• Ensure compliance with company policies and operational procedures
• Analyze sales reports and business metrics to improve performance

Requirements

• Fluent in both English and Spanish
• Previous experience as a Retail Store Manager, Sales Manager, Wireless Retail Manager, Telecommunications Manager, or Customer Service Manager
• Strong leadership, coaching, and employee development skills
• Proven ability to drive sales growth and achieve performance goals
• Excellent communication and relationship-building abilities
• Strong analytical and problem-solving skills
• Ability to work flexible schedules, including evenings, weekends, and holidays
• Ability to stand for long periods of time
• Ability to lift up to 25lbs

Nice to have:

• Experience in telecommunications, wireless, internet, cable, or technology sales
• Experience with Comcast Xfinity, wireless carriers, or consumer electronics retail environments
• Multi-unit retail or high-volume sales experience

Benefits

• Performance incentives
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Training and Ongoing Leadership Development