Store Manager, Retail & Store Manager

About This Role

Leading the store in achieving sales targets, recruiting, developing, and managing performance is at the core of this Store Manager role. The position involves creating an engaging in-store experience for customers and employees, handling various retail challenges, and fostering talent development while providing excellent customer service.

Responsibilities

• Ensure the store achieves its sales plan and/or comparable sales goals
• Recruit, develop, and retain a collaborative and passionate team
• Create buzz and customer engagement through social media, store web applications, and clienteling
• Lead an operationally sound business, balancing organizational structure, delegation, autonomy, and customer-first selling practices
• Monitor shrink/loss prevention, payroll hours, schedules, and external factors affecting business
• Collaboratively communicate with retail leadership and HQ partners on trends and customer feedback
• Run sales reports and use data to guide strategy to hit sales targets
• Adapt to new technologies, communicate company policies and procedures, and control supply ownership
• Merchandise the store compellingly, leveraging planograms as a guide, and launch all promotions on time
• Continually build a bench of equally talented, passionate staff through mentorship, recognition, and feedback

Requirements

• At least 1-2 years of retail store management experience
• Skills in communication, recruiting, and operations (payroll, reporting, scheduling, merchandising)
• High school diploma or GED equivalent; a degree is a plus
• Ability to adapt to a fast-changing retail industry
• Open-minded and inquisitive regarding pop culture fandoms and music trends
• Ability to navigate the store, merchandise product using approved store equipment, and pack and unpack boxes of merchandise that may weigh up to 50 pounds (with or without reasonable accommodation)

Important Details

• Schedule: other factors such as an individual’s education, location, meeting the minimum job requirements for the role, training and experience, will determine the final salary for potential new hires.

About the Company

At Hot Topic, the company is passionate about music, pop culture, and creating an amazing in-store experience for customers and employees.