About This Role
This role is accountable for site operations, sales, customer service, and store-level leadership within one or more retail locations. The Store Manager is responsible for the daily operations and profitability of the assigned stores. It suits a leader with experience in financial services who can manage staff and ensure excellent customer service.
Responsibilities
- Serve and educate customers on the product portfolio by presenting all options for products and/or services that meet their needs
- Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints
- Escalate issues to the District Director of Operations (DDO) and Corporate Office if unable to resolve the issue directly with the customer
- Respond professionally and accurately to customers in response to general questions, customer applications, requests, customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations
- Handle and count currency, cash, and coins, including managing a cash drawer, counting cash deposits, moving cash from a secure safe to a cash drawer, and other cash handling requirements
- May be responsible for bank deposits or bank pick-ups
- Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies
- Perform customer verifications to validate information presented
- Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend
- Comply with federal and state regulations and Company policies and procedures
- Complete compliance trainings and quarterly I Agree timely
- Coordinate operations, development, and training necessary for the store to achieve metric targets
- Maintain store staff schedule and assist covering other stores within the district
- Support store staff to ensure excellent customer service and embodiment of sales culture
- Assist District Director of Operations with the recruiting, selection, and onboarding of Assistant Store Managers in the district
- Other duties as assigned
Requirements
- High school diploma, GED, or equivalent experience
- 2+ years of experience with sales, customer service, and cash handling
- Exceptional customer service, active listening, and verbal and written communication skills
- Proficient in Microsoft Office programs
- Ability to multitask, prioritize, work in an autonomous environment, and provide store-level leadership
- Must have own personal reliable transportation in compliance with published policy and procedure; this may not include public transportation, transportation from family or friends
