Store Manager, Retail & Store Manager

About This Role

This role is for a Store Manager who will be a dedicated fan of the Pandora brand, fully immersing themselves in its culture and products. The manager will take pride in delivering exceptional customer experiences, spending quality time on the sales floor, engaging with customers, and working alongside their team to drive sales. The position involves coaching and managing a team of Assistant Store Managers, Sales Leads, and Sales Associates.

Responsibilities

• Embrace the store culture filled with passion for the brand, where team members shine as extraordinary brand ambassadors
• Exceed individual and store sales goals by building genuine connections with fans
• Soar beyond commercial targets and key performance indicators (KPIs) expectations, setting new records and achieving remarkable success
• Create unforgettable shopping moments that exceed expectations, by displaying excellent product knowledge and building brand loyalty
• Coach and inspire the sales team, fostering accountability for individual and store performance
• Provide real-time feedback and guidance to empower the team in achieving their KPI goals
• Craft loyal fans by authentically engaging and fostering lasting connections beyond transactions
• Build your network and inspire to bring the best talent into Pandora across seasonal and core hiring, including Assistant Store Manager, Sales Associates, and Sales Leads
• Partner with the Divisional Sales Manager and Human Resources team to identify and resolve any performance issues and policy violations
• Utilize brilliance across talent, brand, operations, and fan experience, guaranteeing the timely implementation of visual merchandising directives, efficient operational processes, and continuous talent development
• Perform all other duties as assigned

Requirements

• Results-oriented leader with at least 3-5 years of experience as a Store Manager in a high-performance selling environment
• Developed communication skills, both written and verbal
• Ability to charm and captivate an audience with the ability to connect with people at all levels of the organization
• Strong business acumen coupled with analytical thinking that can show and deliver positive results
• Skilled in recruiting, retaining, and developing exceptional teams
• Experience with succession planning and internal mobility
• Knowledge of general computer software (Microsoft Office 365 Suite) and retail point of sale systems
• At least 18 years or older and can provide proof of identity and eligibility to work
• Flexible work schedule that includes nights, weekends, and holidays
• Ability to stand for extended periods
• Ability to lift 50+ pounds