Store Manager, Retail & Store Manager

About This Role

The Store Manager is responsible for the sales, profitability, appearance, and overall operations of the store. The position aims to show consistent sales growth, ensure the store exemplifies the proper O'Reilly image, operates as a profit center, and follows policies and procedures to ensure the store is operating as economically and efficiently as possible.

Responsibilities

• Maximize sales by directing team members to provide customers with prompt, courteous, and professional service
• Solicit orders, sell company products, and represent the company in accordance with company policies
• Maintain customer base, increase sales volume at assigned accounts, review customer needs to gain market share, solicit stocking-type business as well as daily needs and equipment sales
• Communicate with and coordinate sales call efforts with the Territory Sales Manager
• Supervise work performed by all store team members
• Work jointly with the District Manager in recruiting, testing, hiring, evaluating, promoting, disciplining, and discharging team members under their supervision
• Utilize Scheduling & Timekeeping recommendations based on sales and payroll forecasting to develop and post work schedules for each pay period
• Review team member timecards for clocking accuracy and correct all missed punches daily
• Ensure all store team members continually improve their skills through company training on policies and procedures, customer service, computer operations, catalogs, sales and safety
• Work with the Sales and Pricing Departments (with assistance of district manager) in establishing pricing levels for professional customers
• Maximize gross profit on outside purchases
• Monitor non-competitive price overrides and price matches to ensure policy compliance, overall profitability, and eliminate discounting abuse
• Ensure the store is organized and operating according to all company policies and procedures
• Ensure any new information received from the company is communicated to all team members as necessary
• Implement all planogram changes and merchandising plans as outlined
• Provide the Inventory Control Department with accurate and timely stock adjustment recaps
• Accurately handle all daily store accounting functions to ensure maximum store, corporate and distribution center efficiency, including sales reports, bank deposits, cash drawers, and processing checks
• Monitor all charge accounts, promptly taking care of any past due situations and communicating regularly with the Territory Sales Manager and credit department on status of problem accounts
• Monitor all susceptible areas and implement loss prevention procedures accordingly, including billing, cash refund, credit and stock transfer procedures, core and warranty procedures, key control/safe combination/alarm codes, and shoplifting prevention