About This Role
This role involves overseeing the daily operations of a retail store, ensuring excellent customer service, and managing a team of employees. The Store Manager is responsible for leadership, training, financial analysis, and maintaining store standards to maximize sales and profitability.
Responsibilities
- Directly supervise the activities of 2 or more full-time employees, including Assistant Manager(s), Lead Representative(s), and Customer Service Representative(s)
- Recruit, hire, and train positive, enthusiastic employees, ensuring excellent customer service
- Develop, manage, and assign tasks appropriately to ensure the store is clean, adequately stocked, organized, and well-kept based on Company standards
- Maintain a professional and supportive image among subordinates and supervisor
- Schedule employees within Company guidelines and to the needs of the business to maximize customer service and maintain store image
- Implement non-discriminatory related management skills while hiring, training, counseling, mentoring, motivating, and separating employees
- Develop positive and professional relationships with all suppliers
- Promote excellent service and resolve customer complaints in a timely, professional manner
- Provide regular and predictable onsite attendance
- Promote and ensure a safe, positive public image within the neighboring community
- Prepare ongoing and timely performance appraisals in Workday for all employees, providing proper performance-based feedback, including 30- and 60-day check-ins, 90-days, 12 months, and ongoing anniversary check-ins
- Train all employees ensuring that customer service, store image, and marketing execution meet Company standards
- Train all employees on safety procedures and promote safety awareness
- Mentor and train all employees on cash awareness and expectations to help reduce risk to the company/BU
- Ensure employees complete all required training in a timely manner
- Develop ways and means to ensure that all employees receive proper communication in a timely manner
- Establish periodic ongoing communication meetings with all store employees and the Market Manager
- Evaluate and develop specific action plans to address the needs of the store in order to reach the desired objectives
- Organize and maintain all store files and manuals
- Manage and supervise store employees to ensure that all required and requested reports are completed accurately and timely
- Manage and supervise store employees to ensure that all merchandise is stocked, attractively displayed, and priced correctly
- Ensure that all required employment-related posters and signs are in a place that is easily accessible to all employees
