This role involves managing the overall operation of a Walgreen store, focusing on improving sales, profitability, and image. The Store Manager achieves this through effective merchandising, asset protection, and the selection, training, and development of team members, while also ensuring a distinctive and delightful customer and patient experience.
Responsibilities
Monitor and analyze customer service provided by team members
Offer reminders, training, and encouragement, and develop action plans for improvement in both retail and pharmacy
Greet customers and clinic patients, and offer assistance with products and services
Model and share customer service best practices with all team members to deliver a distinctive and delightful customer and patient experience, including interpersonal habits and Walgreens service traits
Resolve customer complaints and help respond to customers’ special needs
Supervise operation of the store and pharmacy, including opening/closing/changing shifts, task delegation and scheduling team members
Supervise the control of store money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders
Oversee all aspects of bookkeeping including ledger, invoices, cash reports and time records
Supervise merchandising by planning and implementing sets and resets and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc.
Analyze inventory trends and supervise inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock
Supervise receiving, stocking, pricing, returning, and transferring of merchandise
Ensure execution of District Manager operational feedback
Implement store organization through proper hiring and placement, scheduling of work assignments and delegation
Ensure that store/grounds are clean and presentable; manage repair and maintenance; respond to emergencies
Manage operations of assigned location including strict compliance with any and all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products
Ensure staff has working knowledge of all computer and technology systems and software (e.g. registers, Store Net, Intercom+, etc.)
Ensure response to all systems problems by contacting information technology support
Comply with all company policies and procedures; maintain respectful relationships with coworkers
Complete special assignments and other tasks as assigned
Assign daily operational responsibilities and tasks and set expectations for store team members and assistant managers
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Analyze financial and performance data; develop action plans to increase sales and control costs
Review KPIs daily and prepare to discuss with district management
Review and analyze asset protection data and develop and implement action plans to reduce loss
Analyze pharmacy performance indicators and work with the pharmacy manager to enhance the performance of the pharmacy, ensuring support during busy periods, including serving as a pharmacy technician, when necessary and allowed by law
Analyze performance indicators of the clinic and work with Clinic Coordinator or Manager to ensure performance and support
Identify sales opportunities to ensure the growth and performance of the store and pharmacy
Manage inventory levels through ordering, keeping stock, liquidating stock, anticipating fast selling items and seasonal changes
Manage team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback and giving recognition
Manage employee career progression
Monitor and ensure timely completion of required training programs, including pharmacy training programs, for all team members within the store; provide coaching for team members
Make hiring, promotion and termination decisions
Address issues and discipline store team members, engage with Employee Relations and Human Resources as appropriate
