About This Role
This Store Manager position involves overseeing all aspects of store operations, including staff supervision, customer service, and financial performance. The role is ideal for an experienced retail professional who can lead a team, maintain store standards, and drive sales.
Responsibilities
- Directly supervise the activities of 2 or more full-time employees, including Assistant Managers, Lead Representatives, and Customer Service Representatives
- Recruit, hire, and train positive, enthusiastic employees, ensuring excellent customer service
- Develop, manage, and assign tasks appropriately to ensure the store is clean, adequately stocked, organized, and well-kept based on Company standards
- Maintain a professional and supportive image among subordinates and supervisor
- Schedule employees within Company guidelines and to the needs of the business to maximize customer service and maintain store image
- Implement non-discriminatory related management skills while hiring, training, counseling, mentoring, motivating, and separating employees
- Develop positive and professional relationships with all suppliers
- Promote excellent service and resolve customer complaints in a timely, professional manner
- Provide regular and predictable onsite attendance
- Promote and ensure a safe, positive public image within the neighboring community
- Prepare ongoing and timely performance appraisals in Workday for all employees, providing proper performance-based feedback, including 30- and 60-day check-ins, 90-days, 12 months, and ongoing anniversary check-ins
- Train all employees ensuring that customer service, store image, and marketing execution meet Company standards
- Train all employees on safety procedures and promote safety awareness
- Mentor and train all employees on cash awareness and expectations to help reduce risk to the company/BU
- Ensure employees complete all required training in a timely manner
- Develop ways and means to ensure that all employees receive proper communication in a timely manner
- Establish periodic ongoing communication meetings with all store employees and the District Manager
- Evaluate and develop specific action plans to address the needs of the store in order to reach the desired objectives
- Organize and maintain all store files and manuals
- Manage and supervise store employees to ensure that all required and requested reports are completed accurately and timely
- Manage and supervise store employees to ensure that all merchandise is stocked, attractively displayed, and priced correctly
- Ensure that all required employment-related posters and signs are in a place that is easily accessible to all employees
