Store Manager, Retail & Store Manager

About This Role

The Store Manager is the heart and soul of the Lids brand, fostering passion for sporting and fashion goods by meeting customer needs and ensuring all areas of the store are engaged. This role is accountable for every aspect of retail store performance, including achieving key results, creating a fun and inclusive environment, and delivering exceptional customer service through product expertise.

Responsibilities

• Manage your store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence
• Assist in onboarding to acclimate new team members to Lids
• Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of their stores and Lids overall
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Standards (e.g. company dress code, etc.)
• Perform people-related actions to update team member information, including approving time off requests, approving shift swaps, updating availability, timecards, qualifications, and other employee records as needed
• Lead and monitor your store’s ongoing training strategy, including training non-Keyholders, process changes, promotions or job changes, and new programs or initiatives
• Address all employee concerns or issues, including knowing when to partner with internal support (e.g. Help Desk, HR, DSM, RD, etc.) to take appropriate action
• Drive team engagement by ensuring team members are given recognition and continuous check‑ins, including performance management and documentation when relevant, to support and reinforce career and personal growth
• Collaborate across store channels and/or districts using company Discussion Boards or district and regional chat platforms
• Lead and execute Lids selling strategy to achieve key performance indicators (KPIs), sales target and deliver exceptional customer service
• Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers

About the Company

At Lids Sports Group, the company fuels fandom by bringing sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan‑driven products and unforgettable retail experiences, featuring officially licensed headwear and apparel from collegiate and professional teams, alongside top brands. Lids is also an industry leader in on‑demand customization, offering in‑store embroidery, and creates immersive retail experiences that celebrate the teams fans love through specialty concept stores and collaborations with brands like Marvel, Peanuts, and The Walt Disney Company.