Store Manager Lead, Team & Customer Experience

About This Role

Leading all aspects of store operations, this role ensures company standards and best practices are consistently met. The Store Manager is responsible for staffing, training, and developing the leadership team and associates to achieve sales and profit results, while maintaining a friendly and easy-to-shop environment. This position also manages the operations of the stockroom, front end, and sales floor to ensure timely merchandise flow and expense control.

Responsibilities

• Lead all Company Best Practices and maximize productivity by minimizing steps and touches while working
• Analyze Store reports to evaluate controllable expenses and overall Store performance
• Address any variance to Company standards with appropriate action plan, partnering with the District Manager as needed
• Ensure proper scheduling of Associates to meet business objectives
• Accept special assignments as directed by Leadership
• Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed
• Recruit, hire, train and develop Assistant Managers, Area Supervisors and non-exempt Associates
• Strive to reduce Store turnover through selection, training and motivation
• Utilize and promote all retention tools including incentive programs, recognition opportunities, contests and training
• Ensure all required training courses are prioritized and completed in a timely manner
• Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed
• Ensure compliance with Ross personnel policies and procedures
• Manage Associate Relations issues, consulting with the District Manager as needed
• Ensure compliance with all State, Local and Federal regulations
• Lead all expenditures to be within budget
• Control payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends
• Maintain adherence to Company safety policies and ensure the safety of Associates and Customers
• Ensure all Associates understand and can execute emergency operating procedures
• Treat all Customers, Associates, and other leaders with respect
• Demonstrate courtesy, friendliness, and professionalism at all times
• Recognize Associates using Company recognition programs
• Execute Customer service programs and Merchandise Presentation programs through Associate training and program supervision
• Supervise and coach Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.