About This Role
This role is for a dedicated Store Manager who will uphold the daily operations of a retail store, aiming for maximum sales and profitability. The position involves merchandising execution, managing expenses and inventory, developing the store team, human resources management, and ensuring outstanding customer service.
Responsibilities
- Be responsible for the overall quality and performance of the retail store staff
- Analyze and measure business trends to maximize revenues and control costs at or better than plan
- Ensure compliance with all company policies and procedures
- Model effective leadership to gain commitment to store goals and training standards
- Be responsible for the recruitment, selection, training, and development of store personnel
- Conduct annual performance evaluations for all store employees
- Manage expenses and develop strategies that position stores to perform in accordance with the budget
- Monitor and identify issues relevant to the loss or inconsistencies in the store to ensure store achieves successful goals of shrink that are at or below company plan
- Monitor and control all aspects of operational compliance, safety, and business standards
- Identify market conditions and merchandise opportunities and communicate valuable information to the District Manager for maximizing goals and objectives
- Ensure company customer service standards are upheld so that each customer receives outstanding service by providing a friendly environment
- Perform other duties as may be assigned
Requirements
- Minimum of one (1) year in retail management
- Solid knowledge of business and an excellent command of the English language to effectively communicate with management, associates, and customers
- High level of interpersonal skills to handle sensitive and confidential situations, demonstrating poise, tact, and diplomacy
- Ability to think strategically, plan, and organize effectively
- Ability to maintain an exemplary degree of professionalism in all situations
- Proficient analytical ability to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work
- Results-driven with demonstrated critical and creative thinking skills
- Project management, time management, analytical, and superior organizational skills
- Demonstrated ability to exercise discretion, confidentiality, and independent judgment with compassion and diplomacy
- Proven ability to plan, organize, multi-task, set priorities effectively and efficiently to proactively respond to changing demands, from multiple sources
- Ability to execute directives with precision and consistency
