About This Role
This Store Manager role focuses on leading and developing a retail team to achieve high revenue targets while upholding brand image, operational compliance, and customer satisfaction. The position involves ensuring all company policies and procedures are followed and driving sales performance.
Responsibilities
- Ensure all company policies and procedures are implemented and adhered to
- Ensure company Health & Safety standards are adhered to at all times
- Minimize stock loss through the management, implementation and adherence of ATG policies and procedures
- Analyze stock management information available to ensure sales opportunities are maximized
- Provide and analyze reports to gain an understanding of current performance trends, identify commercial opportunities, and ensure Buying/Planning teams are aware of stock-related feedback
- Recommend, manage and/or support sales promotions and brand activities through effective planning and preparation to meet expectations, and provide feedback to relevant parties
- Drive sales, monitor performance, identify commercial opportunities, and make recommendations to meet and exceed sales targets
- Cultivate a culture of excellent customer service by leading by example and resolving customer complaints effectively and promptly
- Prepare and implement stock takes in store in liaison with the Operations team
- Establish and maintain effective professional relationships with key business partners
- Understand customer profiles and ensure feedback is provided to Marketing, Buying, and Planning teams
- Ensure Visual Merchandising standards are maintained within brand guidelines and that company expectations regarding standards, maintenance, and cleanliness are implemented
- Monitor sales per square foot to ensure maximum productivity within brand and store specifications
- Keep abreast of market trends and competitor activity and provide feedback and recommendations to the company
- Provide leadership and direction to team members towards the achievement of goals and objectives
- Coach and motivate team to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles
Requirements
- Graduate in any discipline
- 5-7 years experience of successfully running a profitable retail store
