Store Manager

About This Role

Managing all store processes and employees is the core of this role, ensuring efficient operations from ordering and stocking to sales and customer service. The Store Manager is responsible for staffing, training, and maintaining a well-organized and safe environment.

Responsibilities

• Recruit, select, and retain qualified employees according to federal and state labor laws and Company policies, ensuring the store is properly staffed
• Provide proper training for employees; conduct performance evaluations; identify gaps for appropriate solutions and/or counseling, up to and including termination
• Make recommendations regarding employee pay rate and advancement
• Communicate performance, conduct, and safety expectations regularly; coordinate meetings and events to encourage safety, security, and policy compliance
• Ensure that the store is appropriately staffed and effectively opened and closed each day
• Open the store a minimum of two times per week; close the store a minimum of two times per week
• Evaluate operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors
• Order to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal direction, and inventory management issues on a weekly basis; follow up on Basic Stock Replenishment (BSR)/cycle counts
• Facilitate the efficient staging, stocking, and storage of merchandise by following defined Company work processes
• Ensure that all merchandise is presented according to established practices; utilize merchandise fixtures properly including presentation, product pricing, and signage
• Maintain accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls
• Ensure the financial integrity of the store through strict cashier accountability, key control, and adherence to stated Company security practices and cash control procedures
• Provide superior customer service leadership
• Maintain a clean, well-organized store; facilitate a safe and secure working and shopping environment
• Ensure that the store is adequately equipped with tools necessary to perform required tasks
• Follow Company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and Company communications; ensure employee compliance
• Complete all paperwork and documentation according to guidelines and deadlines

Requirements

• Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages
• Knowledge of cash handling procedures including cashier accountability and deposit control
• Ability to perform cash register functions to generate reports
• Knowledge of inventory management and merchandising practices
• Effective oral and written communication skills
• Effective interpersonal skills
• Knowledge of recruiting, interviewing, hiring, counseling, and termination practices including legal compliance and internal processes
• Knowledge of cash, facility, and safety control policies and practices (deposits, store keys, etc.)
• Good organization skills with attention to detail
• Ability to solve problems and deal with a variety of situations
• High school diploma or equivalent, preferred
• One year of management experience in a retail environment preferred
• Valid driver’s license

Important Details

• Working Conditions: Frequent walking or standing; frequent bending, stooping, and kneeling to run check out station, stock merchandise; some handling of merchandise and equipment such as handheld scanners, pricing guns, box cutters, merchandise containers, two-wheel dollies, U-boats, and rolltainers; some lifting of up to 40 pounds; occasional lifting of up to 55 pounds; fast-paced environment; moderate noise level; occasional exposure to outside weather conditions; occasional exposure to hazardous cleaning solutions; occasional exposure to extreme cold in freezers; occasional climbing (using step ladder) up to heights of six feet; regular driving own vehicle to attend meetings, to other Dollar General stores, and to make deposits

About the Company

At Dollar General, the company values its employees.