This Store Manager position leads the day-to-day operations of a single store, focusing on achieving sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth. The role involves personal selling, leadership, and coaching to foster a People First store environment that promotes diversity and inclusion, develops lasting customer relationships, and delivers a best-in-class customer experience.
Responsibilities
Communicate performance expectations and ensure all team members understand the impact of their performance on company success
Coach and develop store staff to instill understanding of brand image and ensure consistent representation of the brand in customer interactions and execution of store visuals and marketing
Support and communicate the strategic relevance of corporate initiatives and execute corporate plans to produce desired results
Ask questions to ensure full understanding of strategy and process and ensure staff understands how goals will be achieved
Demonstrate the highest level of professionalism to customers and team members by displaying integrity and honesty at all times
Conduct oneself in a manner that will influence and earn the respect of team members and management
Display a positive and enthusiastic attitude to inspire and motivate others to achieve goals
Ensure team members, and self, deliver an exceptional customer experience every time through training, customer outreach, communication, and clear expectations
Empower team members to respond to and resolve customer issues within established parameters
Drive a high level of customer service through follow-up and customer outreach
Compile and follow up on customer requests
Attain sales projections and sales quotas as set by the Company
Develop strategies to maximize both personal and team members' sales potential while achieving goals
Observe operations to identify successes and opportunities for improvement
Recognize strengths and identify root cause of operational problems
Coach store staff to address and correct issues
Review and analyze reports, identify trends, opportunities, and available resources, and develop plans to address issues
Keep management informed of the marketing, merchandising, and payment programs of competitors within the area
Advise management on new or changing merchandise and services needs and excesses
Implement initiatives that will change behaviors to produce results
Work with Signet Store Managers in the same mall or general vicinity to foster an environment of open communication, collaboration, efficient use of resources, and accomplishment of shared objectives
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Demonstrate an ability to motivate, persuade, and influence the actions of others
Demonstrate a commitment to the Company’s People First vision
Responsible for the selection and development of talent to drive store growth
Provide a compelling onboarding experience and ongoing coaching and development in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising
Communicate performance expectations, set actionable goals for self and others, and monitor progress and performance against desired behaviors
Maintain open communication with team members and management, encouraging participation and idea sharing
Maintain accuracy of team member data in system records to ensure team members receive eligible Total Rewards
Establish a positive, professional work atmosphere in which team members are able to bring their full self to work and want to do their best
Ensure all team members, guests, and vendors are treated with respect and valued for their contribution
Demonstrate the ability to communicate, understand, and empathize with others
Respond promptly and accurately to all management directives, requests for merchandise transfers, inventories, and requests for information
Maintain the neatness and cleanliness of the location to represent the banner
Responsible for compliance with Company policies and practices
Conduct oneself in a manner that will merit the goodwill and respect of customers and fellow employees
Achieve outstanding sales performance and increase profit margins by controlling discounting, expenses, payroll, and repair departments
Perform additional duties and projects as assigned
Maintain consistent regular scheduled attendance
Requirements
Minimum of 2 years of college preferred
At least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience
Advanced communication skillset, both written and verbal
Proficient with computers, with advanced proficiency in MS Office and other related business, technology, and communication tools
Strong interpersonal skills to build effective employee and customer relationships
Advanced presentation skills to provide effective team member training and excellent customer presentations
Strong problem-solving and conflict management skills to support internal and external customers
Ability to present oneself in a professional manner while communicating via email, social media, video conference, telephonic, and text
Ability to plan and organize tasks to meet deadlines and expectations
Ability to work independently without immediate supervision
Ability to effectively set priorities, develop a plan to meet goals and expectations, and to effectively delegate to others for the success of the team
Ability to understand and thoroughly explain detailed information
Reliable and dependable
Nice to have:
Specialty retail or jewelry experience
Diamond Council of America (DCA) certified
Bilingual skills
Important Details
Schedule: 40-hour work week during non-peak hours, increasing during peak selling periods; combination of opening and closing shifts, weekdays and weekends
Reporting to this Position: Assistant Store Manager, Jewelry Consultant, Sales Support and Inventory Control
About the Company
Kay Jewelers is part of Signet Jewelers, a purpose-driven company that believes love inspires love. Signet is also “Great Place to Work-Certified”™.
Founded more than a century ago, KAY is the leading jewelry store in the U.S.
