About This Role
This role involves overseeing the daily operations of one or more self-storage locations with limited direct supervision. The Store Manager ensures high cleanliness standards, maintains financial accuracy through effective reporting and controls, and consistently delivers operational excellence. The role focuses on building customer relationships through in-person and phone interactions, presenting a structured sales process, and managing customer accounts.
Responsibilities
- Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions
- Maximize sales objectives through unit rentals, unit insurance, and moving supplies
- Ensure the highest standards of cleanliness are met through continuous maintenance (e.g., sweeping, mopping, grounds maintenance, etc.) of the site, including the office, and the interior and exteriors of the storage building and surrounding areas
- Perform daily site safety inspections, including lock checks
- Address and resolve customer concerns related to billing, security, auctions, and proper site usage
- Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits
- Oversee routine administrative tasks, including maintaining auction files, following up on delinquent accounts, monitoring store budgets, and prepare and deliver bank deposits
- Protect the strong company culture by establishing and maintaining professional relationships with all Extra Space employees
- Perform additional duties as assigned
Requirements
- 2+ years of customer-facing work experience
- Current valid driver’s license and access to a reliable personal vehicle is necessary for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn
- High School diploma or GED is required
Nice to have:
- Leadership experience
- Sales experience
- College education
Benefits
- Work/life balance that includes daytime hours with the potential for Sundays off (dependent on location)
- Outstanding company culture with growth opportunities throughout the U.S.
- Paid Time Off accrued throughout the year, increasing with years of service
- Generous 401(k) match with Traditional and/or ROTH choices
- Affordable medical benefit options with up to a $1k annual Health Savings Account employer contribution
- EXTRA Healthy Wellness Program with rewards towards your medical premium
- BenefitHub discounts: apparel, auto, electronics, entertainment, pets, travel, etc.
Important Details
