About the role
Responsibilities & Qualifications:
· Ensure high levels of customer satisfaction through excellent sales service
· Assess customers’ needs and provide assistance and information on product features
· Welcome customers to the store and answer their queries
· Hire, train, and develop high performing Sales Advocate teams to consistently meet performance expectations
· “Go the extra mile” to drive sales
· Maintain in-stock and presentable condition assigned areas
· Actively assist your Sales Advocate team in prospecting for external business within the community and surrounding areas
· Remain knowledgeable on products offered and discuss available options, consistently model "what right looks like" as the team leader
· Process POS (point of sale) purchases
· Cross sell products
· Handle returns of merchandise
· Team up with co-workers to ensure proper customer service
· Build productive, healthy relationships with your Sales Advocate team and customers
· Comply with inventory control procedures
· Suggest ways to improve sales (E. X. planning marketing activities, changing the store’s design) through collaboration with your Sales Advocate team and District Manager
Skills
· 6 - 12 months proven work experience in retail management
· Basic understanding of sales principles and customer service practices
· Proficiency in English, bilingual is a plus!
· Basic math skills
· Familiarity with, and accountability to standard retail operational and inventory practices (we coach and train the GMET way!)
· Track record of over-achieving sales quota, and leading teams to achieve the same consistent results
· Hands-on experience with POS transactions
· Accountability to monitoring and responding to group chat communication (WhatsApp)
· Solid communication and interpersonal skills
· A friendly and energetic personality with customer service focus
· Ability to perform under pressure and address complaints in a timely manner
· Ability to work flexible hours, including evenings, weekends, and holidays
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Questions, answered
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