About This Role
This stocking role focuses on providing excellent customer service by ensuring grocery department operations run smoothly. It involves maintaining a positive first impression, addressing customer needs, and consistently exceeding expectations.
Responsibilities
- Support grocery department operations including department readiness, staffing, supervision, price maintenance, policies and procedures, inventory preparation, department financial goals and objectives, department cleanliness, and safe use of equipment and tools
- Support replenishment and inventory processes including ordering, replenishment, receiving, invoicing and accounting, back stock, reclamation and returns, damages and reworks, supply use and inventory preparation
- Support merchandising and sales floor standards including proper stocking, rotation, signing, setting and maintaining displays, sampling and overall department procedures
- Define issues upfront and use critical thinking skills and logic to effectively obtain answers to questions through a conscious and organized manner
- Consistently produce and emphasize the need to produce high quality products and services while being aware of the issues and following procedures that affect personal safety and the safety of others
- Initiate, develop, and foster relationships with others
- Take a personal interest in the interests and ideas of others and treat others fairly, respectfully, and sincerely
- Empathize with the emotions of others and consider things from other peoples' perspectives
- Demonstrate responsible behavior, thoroughness of work, and dependability
- Consistently demonstrate compliance with Harps policies and procedures, including regular and timely attendance, adherence to dress code and ensuring a safe work environment, and a willingness to complete other duties as assigned
- Understand what delivering more than expected means in regards to great customer service
- Remove any barriers impeding customer service
- Actively look for ways to help others by following the SMILE Program guidelines
- Make people feel better
- Demonstrate and act in accordance with an appropriate and sound set of values, beliefs, and business ethics
- Be an honest person
- Hold self accountable by demonstrating a no excuses approach to own attitude, performance, and results
- Work in the best interest of Harps even when it involves putting individual needs aside
- Anticipate and recognize customer needs and remain dedicated to exceeding customer expectations
- Use customer information to improve products and services
- Continually strive to improve customer service
- Encourage an atmosphere of teamwork by own actions
