Startup Support Manager, Startup ACE Activate

About This Role

Supporting the startup community by driving the adoption of the AWS platform is the core of this role within the AWS Activate team. This position involves day-to-day operational tasks for onboarding customers to the Activate program and providing exceptional customer service. It suits a talented, driven, and detail-oriented operations associate.

Responsibilities

• Work across multiple internal tools to review, validate, and process customer applications
• Handle sensitive customer data adhering to internal data security protocol
• Respond to external and internal customer inquiries with excellent communication and professionalism

Requirements

• 1+ years of work in the customer service/contact center industry experience
• Bachelor's degree
• Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
• Experience with computer skills, including proficiency in MS Office (Word, Excel, PowerPoint)
• Experience in developing SOP to build mechanism for complicated working process

Nice to have:

• 1+ years of managing IT environments on behalf of customers experience
• Experience in SQL Server/MySQL, or experience with automation and any version control tools and experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP)
• Background in Fraud investigation/detection/analysis in a credit/banking space

Benefits

• Sign-on payments and restricted stock units (RSUs)
• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• Paid time off
• Parental leave

About the Company

Amazon.com has been rated one of the most admired companies in the US, #1 most innovative, and # 1 in Customer Service. Amazon's technology business (AWS) has a history and tradition of leading the world in Web-related technologies and services. AWS is the world's most comprehensive and broadly adopted cloud platform, powering businesses from successful startups to Global 500 companies.