Staff UX Researcher

Who you are

• 10+ years of research experience, with deep expertise in both qualitative and quantitative methods
• Demonstrated mastery of mixed-methods research - the ability to design, run, and integrate both quantitative and qualitative studies to answer strategic questions
• Hands-on ability to run statistical analysis and design/analyze surveys, as well as lead foundational qualitative studies
• Experience with payments, fintech, or other high-trust financial, high-complexity domains
• A track record of influencing product and executive stakeholders with clear, compelling storytelling
• Strong multi-tasking skills and project management skills to own multiple projects at different stages simultaneously and research efficiency
• Effective at leading workshops and brainstorms with stakeholders
• This role requires regular travel to the San Francisco Airbnb office or attendance at offsites, as agreed to with your manager

What the job involves

• As a Staff UX Researcher on Payments, you will be the voice of this community. In this mixed-methods role, you will combine behavioral insights with quantitative data to navigate ambiguity and global complexity
• By uncovering user-centered insights and leading cross-functional workshops, you will drive actionable product innovation and build confidence into every transaction—from a first-time guest in São Paulo to a Superhost in Seoul
• Own end-to-end guest payments research, effectively prioritize research across multiple workstreams, plan and execute both foundational and evaluative research that shapes strategy and sharpens payments product experiences
• Balance speed and rigor: deliver quick reads when the team needs to move, and deeper studies when a decision warrants it, without sacrificing quality
• Mixed methods storytelling: Triangulate qualitative and quantitative data to understand the payments experience, distilling complex insights into clear, actionable narratives. Communicate clearly and persuasively with stakeholders at every level, including senior executives
• Partner closely with cross-functional teams including Product, Design, Business Operations, and Data Science to shape strategy from research insights
• Facilitate brainstorming and workshops to drive research-backed product decisions, with flexibility to travel to the San Francisco office for key in-person collaborations

Benefits

• Paid volunteer time
• Health food and snacks
• Generous parental and family leave
• Learning and development
• Annual travel and experiences credit