Staff Product Designer

• The Onboarding and Compliance design team serves all Twilio customers by developing key features that enhance the customer onboarding process and ensure compliance, resulting in a superior customer experience
• The design team’s five product designers offer a diverse range of experience, from early-in-career professionals to seasoned experts
• Twilio is seeking a Product Designer (P4) to join our Onboarding and Compliance team. We power real-time business communications and data solutions globally
• As a member of this team, you will design key features that enhance the customer onboarding process and ensure compliance, resulting in a superior customer experience
• This position focuses on designing end-to-end functionality for your product team
• You will work alongside other product designers and in lock-step with product and engineering stakeholders, leveraging UX best practices to diverge and converge on solutions
• You will be an owner of your work, prioritizing tasks to maximize impact while supporting design and business objectives
• Product Strategy: Use customer and product expertise to contribute early and often to your product team’s roadmap. Advocate for how work gets prioritized by drawing on your understanding of business goals
• Craft & Execution: Independently scope work and use a strong command of UI best practices to design multi-page or multi-state experiences. Utilize and help evolve the design system when needed
• Research: Lead or co-lead research initiatives, using those insights to inform design and identify opportunities for your product team
• Teamwork & Communication: Clearly document and articulate decision-making in a way that is easy for different audiences to understand. Independently manage feedback and escalate risks appropriately
• Leadership: Design and facilitate team discussions repeatedly and across different contexts to help solve challenges on your team
• Project Management: Establish necessary commitments with PM and Engineering partners, defining a plan to perform the work and delivering successfully

Benefits

• Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
• Work from home opportunities
• Generous annual time off in all countries
• Comprehensive health programs
• Programs to help our employees plan for their retirement needs
• Generous maternity, paternity, and adoption leaves, as well as family medical care leave
• Variety of snacks, drinks, and catered meals in each of our locations- Communication: Strong facilitation and presentation skills, with the ability to provide constructive feedback to peers
• Twilio Fit: A “Builder” mindset with a track record of driving initiatives forward with resilience and adaptability
• Experience: Demonstrated ability to independently lead comprehensive user-centered designs and collaborate seamlessly with cross-functional teams
• Technical Proficiency: Experience in shipping high-quality user interfaces and flows in a systematic, detail-oriented way with a focus on driving strategic design decisions and delivering impactful solutions
• Has 8+ years of industry experience and a related degree or equivalent experience in software interface design and/or development. Bachelor’s or Master’s in the field of Human Computer Interaction or Design is a nice to have
• Experience at a SaaS software company serving B2B customers
• Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!