About This Role
This senior individual contributor role focuses on being the technical subject matter expert for Tide's core IT platforms. You will own the architecture, configuration, and health of the platforms that every Tidean relies on, making key design decisions and driving improvements from design through to rollout.
Responsibilities
- Act as the technical SME for core IT platforms
- Own the architecture, configuration, and health of platforms
- Make key design decisions
- Keep platforms secure, well-governed, and documented
- Drive improvements from design through to rollout
- Manage Google Workspace for identity and access policies, DLP, email security, and ChromeOS management
- Manage Netskope (SSE/SASE) for SWG, CASB, DLP, and ZTNA
- Manage Jamf Pro and Microsoft Intune for zero-touch provisioning, compliance, patching, and encryption for Mac and Windows fleets
- Manage Atlassian products: Jira Service Management as the ITSM platform and CMDB, plus Jira and Confluence
- Establish a configuration as code mentality within the team, managing platform config through Terraform, Git, and CI/CD where tools allow, and scripting everything else
- Own the engineering side of endpoint security and compliance controls, including EDR integrations, OS and application patching, vulnerability remediation, encryption, device compliance, and security baselines
- Build monitoring, reporting, and operational health metrics for workplace platforms, using APIs and automation to identify configuration drift, failures, capacity issues, and emerging operational risks before they become incidents
- Own technical design and architecture decisions for Workplace Technology, including platform standards, technical debt, vendor evaluation, proof of concepts, migration strategy, and lifecycle planning
- Act as L3 escalation for complex incidents, carry out root-cause analysis, and implement lasting fixes
- Support audit and compliance work (e.g., ISO 27001, SOC 2, FCA, and DORA requirements) with evidence, controls, and documentation
- Mentor engineers and service desk colleagues, raise the team's technical bar, and write runbooks and Confluence documentation to enable independent work
Requirements
- Extensive experience with CaC (Configuration as Code) on SaaS platforms
- Confident scripting in Python, Bash, and PowerShell, and comfort working with REST APIs
- 7+ years in IT or workplace engineering, including at least 3 years at a senior level in a cloud-native, SaaS-first organization of 1,000+ users
- Deep hands-on Google Workspace administration at enterprise scale, including automation with GAM/GAMADV-XTD3, the Admin SDK APIs, or Apps Script
- Production experience designing and running Netskope or a comparable SSE/SASE platform (Zscaler, Prisma Access, Cloudflare One), including ZTNA and DLP
- Strong experience with both Jamf Pro and Microsoft Intune, running a mixed Mac and Windows fleet end to end
- Solid grasp of identity and access: SAML, OIDC, SCIM, MFA, conditional access, and device trust
- Clear, confident communication with engineers, stakeholders, and non-technical users alike
Nice to have:
- Admin-level experience with Jira, Confluence, and Jira Service Management, including JSM automation and Assets
- Experience in fintech or regulated financial services (FCA, DORA, PCI DSS, ISO 27001, SOC 2)
- Working knowledge of GCP and AWS, particularly IAM and networking relevant to ZTNA
- Relevant certifications (Google Workspace Administrator, Jamf 300/400, Netskope NSK200/300, MD-102, Atlassian ACP)
Benefits
- 25 days paid annual leave
- 3 paid days off for volunteering or L&D activities
- Extended maternity and paternity leave covered by the company
- Personal L&D budget in the amount of 500 EUR per year
- Additional health & dental insurance
- Mental wellbeing platform
- Fully covered Multisports card
- Food vouchers
- Snacks, light food, drinks in the office
- WFH equipment allowance
- Flexible working from home
- Sabbatical Leave
- Share options
Important Details
- Work format: flexible workplace model that supports both in-person and remote work
About the Company
At Tide, we help SMEs save time and money by offering business accounts, banking services, and administrative solutions like invoicing and accounting. Tide supports over 2 million members globally across the UK, India, Germany, and France. It has raised over $300 million in funding and employs 3,000 Tideans globally. Tide has been recognized with Great Place to Work certification three years in a row and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026. The company has offices in Central London, Sofia (Bulgaria), Serbia, Romania, Lithuania, Hyderabad, Gurugram, New Delhi, Berlin, Paris, and Luxembourg.
