About This Role
As a Staff Cloud Support Engineer, you will serve as a technical authority within Crusoe Cloud, enhancing customer experience and collaborating with various teams including SRE, Networking, Fleet, and Product. This role is pivotal in designing reliability guardrails, influencing architectural decisions, and mentoring engineers while preventing large-scale incidents.
Responsibilities
- Serve as the highest-level escalation point for complex P1/P0 incidents.
- Lead cross-functional root cause investigations involving compute, networking (IB/RDMA/RoCE), storage, and orchestration layers.
- Partner with SRE and Software teams to design systemic fixes rather than recurring workarounds.
- Design and improve node validation, burn-in processes, performance baselining, and release readiness.
- Influence Kubernetes architecture, workload orchestration (Slurm, Terraform), and AI/ML cluster stability.
- Reduce MTTR and incident recurrence through structural improvements.
- Troubleshoot NCCL, IB, GPU driver/firmware issues, and distributed training failures.
- Support complex AI workloads with performance tuning and observability improvements.
- Act as a technical advisor during high-risk customer incidents.
- Deliver executive-ready RCAs with clarity and confidence.
- Mentor P3/P4 engineers and define SOPs and technical standards for support excellence.
Requirements
- 8+ years of experience in SRE, DevOps, HPC, or Cloud Infrastructure roles.
- Advanced Linux systems expertise.
- Deep Kubernetes operational experience (CKA-level or higher).
- Strong networking knowledge: Infiniband, RDMA, RoCE, SDN.
- Experience supporting AI/ML workloads at scale (GPU clusters).
- Proven track record of resolving multi-layer, distributed system failures.
- Strong customer communication and executive-facing presence.
Benefits
- Competitive compensation.
- Restricted Stock Units.
- Paid time off and paid holidays.
- Comprehensive health, dental, and vision insurance.
- Employer contributions to HSA account.
- Paid parental leave.
Important Details
- Application deadline: Not specified.
Application Process
- Submit your application through the designated platform.
About the Company
Crusoe is on a mission to accelerate the abundance of energy and intelligence, operating as a vertically integrated AI infrastructure company that powers the world's most ambitious AI workloads.
