About the role
Register in the system all the adjustments requesting by the agencies located in Latin America to ensure the correct billing.
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Billing request validation and processing: Validated, analyzed, and processed all billing requests received through the Advertmind platform, ensuring they were handled in chronological order according to arrival time and in compliance with established billing procedures.
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Invoice and memo creation: Created and processed invoices, as well as credit and debit memos, within the Advertmind system, ensuring accuracy of financial data and adherence to internal billing policies.
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Document printing and delivery: Printed, organized, and delivered billing documents to clients in a timely manner, ensuring completeness and accuracy of all supporting documentation.
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Adjustments and annulments processing: Reviewed and processed billing adjustment requests, including annulments and credit note applications, through the Bravo system to cancel or correct customer documents as required.
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Service Level Agreement (SLA) compliance: Ensured strict compliance with Service Level Agreements by meeting processing deadlines, maintaining quality standards, and prioritizing tasks effectively.
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Error escalation and quality assurance: Identified and escalated billing errors appropriately, following predefined communication protocols to maintain quality standards and minimize processing delays.
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Support for special projects and initiatives: Assisted supervisors and senior analysts with special initiatives and projects, including the development of user manuals and procedures, continuous improvement activities, and team engagement initiatives that promoted collaboration and alignment with company values.
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Performance metrics achievement: Consistently met predefined team metrics and performance indicators, contributing to acceptable and high levels of operational efficiency and productivity.
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Monthly reporting and audit review: Executed monthly reporting reviews related to audits, overtime (OT), job tracking, printing, and document delivery, ensuring accuracy, completeness, and compliance with internal controls.
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Education: Technical in Accounting, Finance or Bachelor's Degree student in administration, public accounting, finance, related careers.
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Experience : 1 year of experience in a similar position (Billing or AR). Knowledge of accounting and/or taxes in LATAM is a plus.
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Language: English level (A2) is preferred.
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Tools: Intermediate to Advanced knowledge of Excel.
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