SSF/AP Professional

Job Description
Direct Distribution Frontline Sales

JOB SUMMARY:
Promoting and Selling Life insurance products directly to customers, identifying client needs, building client relationships and meeting Sales targets.

KEY RESPONSIBILITIES:

• Lead Generation - Identify and Prospect new clients through networking, referrals or cold calling.
• Directly promote and sell life insurance policies to prospective clients.
• Assess client needs and financial goals to recommend the most suitable insurance products as per customer need analysis and ensure right product positioning with customer.
• Build and maintain long lasting relationships with clients for retention and customer satisfaction.
• Meet or Exceed sales targets and performance metrics and achieve new business productivity & Renewal Targets.
• Handle client inquiries and provide customer service throughout the sales process.
• To manage all the operations of processing application, Forms, and Policy documentation and collaborate with operations team for timely issuance of policy.
• Maintain up to date knowledge of all insurance products and company regulations.
• Stay informed about industry trends, competitors offerings and regulatory updates.
• Ensure to report DSR via company’s sales report management system.
• Handle policy renewals and other administrative tasks related to policies to provide excellent customer service to the existing and new clients.
• Ensure quality follow up on assigned leads to ensure timely closure and update status on assigned leads.
• Adhere to compliance & procedural obligations as per company laid out norms.
• Take active interest in self-development needs and participate in technical, product and skills training and keep abreast of product and service developments.
• Meet customers to resolve issues or queries proactively.
• Handle complaints in a timely and professional manner.
• Host events for customers to develop new and long-term relationships.

MINIMUM/SPECIFIC EXPERIENCE:

• Graduate/Post Graduate in any discipline.
• Good communication skills English & regional language (mandatory).
• Age group: 25-38 years.
• Min 2 years of Sales experience.
• Preferably has own conveyance.
• Previous Sales experience of BFSI industry is preferred.

Competencies and Skills:

1. Competency - Sales Orientation

   • Definition:
     • Proactively researches and stays updated on new life insurance products and services.
     • Identifies customer needs and recommends appropriate solutions.
     • Develops strong relationships with existing customers to drive repeat business.
     • Meets or exceeds monthly/quarterly sales targets.
   • Skillset required:
     • Product Knowledge, Prospecting, Communication, Customer Understanding, Closing Skills.

2. Competency - Customer Delight

   • Definition:
     • Proactively identifies and addresses customer needs and concerns.
     • Knows customer segments in the locality and develops strong relationships with customers to foster loyalty and trust.
     • Provides product knowledge training to sales team to enhance customer experience.
     • Analyzes customer feedback and implements improvements to processes and services.
   • Skillset required:
     • Customer Service, Relationship Building, Active Listening, Problem Solving, Feedback Handling.

3. Competency - Work Ethics

   • Definition:
     • Promotes a culture of integrity and ethical behavior within the team.
     • Ensures sales practices comply with relevant laws, regulations, and industry standards.
     • Provides guidance to sales representatives on ethical dilemmas and decision-making.
     • Takes prompt action to address any unethical conduct or misconduct towards brand values.
   • Skillset required:
     • Integrity, Compliance, Fairness, Responsibility, Ethical Behavior.

4. Competency - People and Team Leadership

   • Definition:
     • Communicates a clear vision and strategy for the team to achieve organizational objectives.
     • Motivates and inspires the team to perform at a high level.
     • Delegates tasks and responsibilities effectively to leverage team members' capabilities.
     • Provides constructive feedback and coaching to help team members develop their skills.
   • Skillset required:
     • Motivation, Teamwork, Delegation, Coaching, Support.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.