Sr Transport Executive

Job Summary

Location: Bengaluru, Karnataka

Designation: Senior Transport Executive

Educational Qualification: Graduation Mandatory

Experience Required: 2-3 years in senior-level transport operations

Shift Timings: Rotational Shifts

Work Schedule: 6 Days/week

Responsibilities

• Delivery of Client Satisfaction

• Receiving calls and providing right information to the employee based on the query

• Replying to the mail as per the employees query

• Live tracking of trips (inbound/outbound)

• Accommodating Adhoc/unregister request and maintaining report

• Responding to the APP negative feedback by sending first mailer and follow up with closer

• Updates to client on incidents, accidents, traffic and delay communication

• Assist medical request on high priority

• Cross check on vehicle deployment, sequence, and timings

• Live track on CCTV footage and communicating the team if any issue

• Vehicle tracking for sanitization

• Ensuring vehicle reaching first point on time

• Achieving Safety Aspects

• Tracking the Escort availability trips with female employee first pickup/last drop during night hours

• Monitoring the all the vehicles trip closure through technology tool

• Monitoring and action on the live security dash board alerts like Device not reachable, Employee GEO fence violation, vehicle over speeding, SOS alerts stoppage, single women travelling alone, Vehicle stoppage

• Reporting and Documentation

• Consolidating the security dash board alerts with supporting documents (Mails and call log)

• Preparing call logs on daily basis and consolidating the report on monthly basis

• Preparing No show report and sharing it to employees on daily and weekly basis

• Preparing Adhoc report and sharing it to employees (Outbound)

• Sending OTA report to client on hourly basis

• Maintaining lost and found report and sending mails to employees with closer

• Maintaining employees issue tracker on daily basis

• Maintaining MIS device and APP issue tracker

• Maintaining Drivers RTO report

• Maintaining business/inter office/metro and suburban shuttle reports

• Maintaining drivers temperature thermal check report

• Logout trip closer reports

• Vehicles GPS panic alert report

• Temp ID drivers RTO clearance report and sharing it to wellness team and OGS team

• Putting best practices in place

• Sound like you To apply, you need to be:

• Technical hands

• Knowledge and penchant for using technology tools in delivering day-to-day tasks

• Excellent Organization, Time Management prioritizing skills

• Attention to detail

• Good communicator

• Fluent of spoken and written English language

• Can you communicate your colleagues, clients and vendors

• Added advantage will be knowing Kannada, and Hindi

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.