About the role
Responsibilities
- Receiving calls and providing right information to the employee based on the query
- Replying to the mail as per the employees query
- Live tracking of trips (inbound / Outbound)
- Accommodating Adhoc/unregister request and maintaining report
- Responding to the APP negative feedback by sending first mailer and follow up with closer
- Updates to client on incidents, accidents, traffic and delay communication
- Assist medical request on high priority
- Cross check on vehicle deployment, sequence, and timings
- Live track on CC TV footage and communicating the team if any issue
- Vehicle tracking for sanitization
- Ensuring vehicle reaching first point on time
Achieving Safety aspects
- Monitoring the all the vehicles trip closure through technology tool
- Monitoring and action on the live security dashboard alerts like
- Device not reachable,
- Employee GEO fence violation
- Vehicle over speeding,
- SOS alerts stoppage
- Single women travelling alone
- Vehicle stoppage
Maintaining the reports
- Consolidating the security dashboard alerts with supporting documents (Mails and call log)
- Preparing call logs on daily basis and consolidating the report on monthly basis
- Preparing No show report and sharing it to employees on daily and weekly basis
- Preparing Adhoc report and sharing it to employees (Outbound)
- Sending OTA report to client on hourly basis
- Maintaining lost and found report and sending mails to employees with closer
- Maintaining employees issue tracker on daily basis
- Maintaining MIS device and APP issue tracker
- Maintaining Drivers RTO report
- Maintaining business/inter office/metro and suburban shuttle reports
- Maintaining drivers temperature thermal check report
- Logout trip closer reports
- Vehicles GPS panic alert report
- Temp ID drivers RTO clearance report and sharing it to wellness team and OGS team
Putting best practices in place
Teamwork should also be one of your strongest points, as you ll work with a team to ensure that all performance targets set out in the KRA are being met.
Technical hands
- Knowledge and penchant for using technology tools in delivering day-to-day tasks
- Excellent Organization, Time Management prioritizing skills
- Attention to detail
Scheduled Weekly Hours: 48
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Millions of jobs, with real people getting hired every day
Questions, answered
Click "Apply with JobAssist" – we tailor your resume and application to this role and submit it for your approval.
Yes. This role at Jones Lang LaSalle (JLL) was screened before publishing – we confirmed the employer before listing it.
The employer didn't disclose a salary range for this listing. JobAssist shows pay whenever it's available.
This position can be done from anywhere, with no in-office requirement.
Yes – every application is tailored from your profile and this job's requirements, and you can review and edit before it's sent.