About This Role
This senior support manager role is within the FundOps team, focusing on Middle/Back Office Technology Operations. It involves close collaboration with business users and other teams to deliver day-to-day operations and changes throughout the software delivery cycle, from inception to production rollout. The role also includes rotating production support duties to resolve issues with minimal supervision.
Responsibilities
- End-to-end delivery of software changes, from requirement inception to production rollout
- Perform production support tasks on a rotation basis, including:
- Monitoring production environment and acting on production incidents
- Working on Service Request Fulfillment, Incident Management, Problem Management, and Change Management
- Managing weekend events like software releases, BCP testing, and exchange rehearsal
- Status reporting on Health Checks, Changes, Incidents, Capacity, and Performance
- Documentation of Application Knowledgebase and Process
- Making monitoring tool changes aligned with changing requirements or observed/reported gaps
- Proactively highlighting any observed risks and suggesting ways to mitigate impact
- Suggesting new ideas for automation and implementing them
- Working on and driving TechOps-driven projects to increase efficiency and productivity
Requirements
- Computer Science or equivalent bachelor's degree, or higher
- 10+ years of support experience in an Investment Banking or Financial Domain, including 8+ years in managing multiple applications (in-house developed and vendor-based applications)
- Proficient in at least one of these common programming languages: Java, Python, Shell scripting, PowerShell
- Strong in SQL, Linux, Scripting using Bash / Ksh
- Familiar with DevOps stacks like Git, Bamboo, Jenkins, Docker, Kubernetes
- Strong understanding of the entire software lifecycle, from development to production support
- Strong problem-solving and analytical skills
- Strong desire to learn new technologies and equities trading workflow
- Open-minded to adopt and propose best practices
- Strong written and verbal communication skills in English
- Knowledge of Trade processing and domain
- Experience in production support practice like incident communication / incident management / change management
- Experience in managing applications for equities middle / back office
- Experience in Microsoft platforms (e.g., Windows Server, .NET, MS SQL, BizTalk)
Nice to have:
