About the role
Provides technical and operational direction and support, defining, developing, and maintaining applications utilized in Patient Financial Services/Revenue Cycle areas in accordance with departmental standards and procedures. Work as a liaison with IS&T and third-party vendors to apply system functionality and upgrades, as well as testing and validation. Utilize reporting databases and application reporting structures to provide complex ad-hoc reporting for PFS/Revenue Cycle management and staff. Build, schedule, and maintain reports, including dashboard and trending style reports. Provide data extracts to internal customers and contracted businesses. Analyze the outcome of reports to maintain integrity and identify key strategic trends.
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Create and deliver reports and data extracts to meet business needs
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Troubleshoot reporting issues and provide solutions to users
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Maintain and update system reports, tables, and applications
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Support third-party systems and act as a liaison with vendors
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Test system updates and ensure applications meet requirements
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Train and support staff on systems, tools, and processes
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Document requests, issues, and resolutions in tracking systems
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Serve as a subject matter expert for Patient Financial Services and Revenue Cycle
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Configure system settings to optimize performance and functionality
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Work with IT, vendors, and users to implement and improve systems
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Facilitate meetings and communicate effectively with stakeholders
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Manage user access, security, and audit requirements
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Assist with system implementations, upgrades, and enhancements
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Support project work, including timelines, updates, and issue resolution
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Help prioritize workload and escalate issues when needed
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Perform other related duties as assigned
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Minimum Required: Associate's Degree - Info Systems or similar
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Preferred Degree: Bachelor's Degree
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Epic Hospital Billing and/or Epic Clarity Data Model (or current Epic equivalent) certification required.
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Minimum Required: Willing to certify, license or graduate within 12 months 3 - 5 Years equivalent experience
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Preferred: 6 - 10 Years equivalent experience
Required Skills and Knowledge:
- Certification in Epic Clarity Data Model or current Epic equivalent.
- Experience in SQL/MS SQL Server Management Studio query development.
- Able to analyze and gather data requirements and modify and validate reports.
- Strong organizational skills are required.
- Capable of maintaining general knowledge of systems utilized and integrated within the organization.
- Skilled in project process and facilitation of teams.
- Critical thinking skills with attention to detail.
- Effective oral and written communication skills.
- Customer service orientation and ability to function as an effective team member.
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