This senior individual contributor role involves owning complex store-facing operational systems, promotions, and technology initiatives. The specialist drives cross-functional decisions, anticipates execution risks, and builds scalable solutions to protect the customer experience and store sales. As the retail business grows, the role will adapt to support emerging operational priorities, technologies, systems, and initiatives, requiring flexibility and a proactive approach to identifying improvements.
Responsibilities
Partner with Product and Engineering to investigate POS issues, identify patterns, prioritize store-impacting defects, and validate solutions
Maintain the beta store roster, coordinate onboarding and offboarding, gather structured feedback for beta builds (typically 1–2 per month), and assess program health
Identify Omnisuite training gaps and coordinate accurate, current resources with the Training team
Independently analyze recurring defects and beta feedback, recommend priorities and program improvements, and influence Product/Engineering decisions
Build retail-specific promotions end-to-end in the CMS using strong knowledge of Omnisuite capabilities; partner with Buying & Allocation to validate Featured Product Lists (FPL)
Coordinate and conduct prelaunch tests, recruit additional testers when needed, fix promotional configurations, and retest until the promotion functions as intended
Own the main Retail HQ promotional calendar, confirm accuracy with Buying & Allocation, document changes, and communicate updates to the field
Escalate any unresolved issue that could prevent accurate promotional execution before launch; do not knowingly advance a nonfunctional promotion
Lead resolution of complex promotional issues, anticipate calendar conflicts, and recommend launch escalation when readiness cannot be established
Coordinate and lead TOM alignment and weekly planning alignment with Buying & Allocation, VM, Retail Marketing, People, Field, Operations/Training, and Activations
Prepare agendas and cover current-month promotions, Retail 411 topics, field-leader questions, decisions, owners, and follow-up actions
Partner with VM to verify promotional playbook accuracy and ensure critical callouts are reflected in FOCUS; connect teams so stores have complete, actionable direction
Drive decisions and accountability across functions; challenge unclear or conflicting field direction before release
Partner with the Director of Product to recommend rollout plans, develop store-readiness checklists, coordinate training, gather pilot feedback, and support field adoption
Support store technology initiatives such as Tap on Glass and Fixed Cash Wrap with testing, readiness verification, and issue follow-through
Lead Retail Operations readiness for complex pilots and fleetwide implementations, identifying risks, dependencies, and opportunities to improve adoption
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Serve as a StoreForce administrator in partnership with the Senior Retail Operations Manager responsible for labor; investigate issues, open help desk tickets, and close the loop
Prepare, validate, and upload monthly budget and KPI files; confirm data integrity and correct errors
Review Retail Operations tasks prepared by the Retail Operations Coordinator for appropriate use and accuracy
Support Monday payroll-week timekeeping audits; document compliance exceptions, coach Store Managers, and maintain Regional Director visibility
Identify recurring data/control failures and implement sustainable process improvements with the labor owner
Own assigned Freshservice tickets through investigation, resolution, and communication to stores; document recurring solutions and relevant direction in FOCUS
Prioritize issues that impact a store’s ability to sell, transact, or serve customers; escalate promptly when immediate resolution is not possible
Coordinate ShopperTrak traffic-counting issues with the vendor and work with Good360 to ensure stores are matched to the appropriate program
Use issue patterns and root-cause analysis to drive permanent solutions and improve field support processes
Complete company-provided AI training and demonstrate applied proficiency with approved AI tools and automation workflows
Proactively identify, pilot, and implement AI-supported process improvements that reduce repetitive work, improve accuracy, and increase Retail Operations team capacity
Partner with stakeholders to document, validate, measure, and scale effective automations; coach teammates on practical use and responsible adoption
Apply appropriate human review and follow company data privacy, information security, and technology approval requirements
Support additional operational programs, systems, projects, and cross-functional initiatives as business priorities evolve, including responsibilities not specifically outlined above that are consistent with the position’s scope and level
Requirements
Foundational AI literacy, including experience using generative AI tools, and a proactive mindset to experiment with new technologies to drive productivity and innovation
Led store teams as an assistant manager or store manager in a fast-paced specialty retailer
Minimum of 4 years of relevant retail management or retail operations experience, or equivalent, with demonstrated ownership of complex cross-functional initiatives
Highly proficient with Excel, PowerPoint, SharePoint, Outlook, and working knowledge of retail inventory and POS systems
Extremely comfortable building advanced spreadsheet models and have an analytical and quantitative mind
Demonstrated ability to lead complex operational problem-solving independently, influence cross-functional partners, and improve processes at scale
Willingness to complete company-provided AI training and use approved AI tools to improve workflows, automate repetitive tasks, and validate outputs responsibly
Great interpersonal skills, a positive attitude, and the ability to thrive in a fast-paced and changing environment
Time management skills and comfortable managing multiple projects and dealing with shifting priorities
High degree of comfort dealing with ambiguity, including the ability to take initiative when an opportunity presents itself
Ability to multi-task, set priorities and work well under pressure
Applicants must be 18 years of age or older
Nice to have:
Experience with additional software (JIRA, Airtable, StoreForce, Canva)
Benefits
Hybrid Work Schedule
Discretionary Paid Time Off
Summer Fridays
Healthcare Plans
Employee Discounts
401k
Annual Bonus Program
Equity Program
Important Details
Schedule: May require some nights, weekends, and holidays based on business needs
Travel: Up to 20% travel to store locations with the ability to stay for a long duration as needed
Physical requirements: Constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders.
About the Company
Fabletics believes work and life should fit together, building a culture of flexibility to empower employees. Their Total Rewards program supports health, well-being, families, and life journeys.
Fabletics is the largest digitally native active lifewear brand in the world.
