Sr Manager, Systems & Workforce Insights - Remote

About This Role

This senior manager role sets the multi-year direction for the People and Community division's technology ecosystem, workforce reporting, analytics, and employee listening platforms. The leader influences enterprise technology, data, workforce, and AI strategies by representing People and Community requirements, risks, and employee impacts in cross-functional decisions, ensuring systems and data are secure, reliable, compliant, and designed to support equitable, human-centered decisions. The role leads the People Systems & Workforce Insights function, owns the division's technology roadmap, and advises senior leaders across the enterprise on platform investments, workforce insights, risk, and responsible use of automation and AI within the People Systems domain.

Responsibilities

• Set and execute the multi-year division technology strategy, roadmap, and investment priorities, ensuring alignment with enterprise business, workforce, architecture, data, security, and AI strategies
• Lead governance for HR system configuration, integrations, security, data, reporting, releases, and vendor performance, influencing enterprise standards where workforce technology, employee data, or employee experience are affected
• Oversee the division's technology budgeting, contracts, renewals, and implementation partners in collaboration with IT, Finance, Procurement, and Legal, shaping enterprise investment decisions and cross-functional priorities
• Represent People and Community in enterprise technology, data, AI, security, and operating-model forums, influencing decisions to protect employee trust, strengthen organizational effectiveness, and deliver measurable enterprise value
• Lead, develop, and organize the HR systems and analytics team, building capability, succession, and equitable access to development opportunities
• Own the division's technology intake and prioritization, balancing business value, employee experience, risk, capacity, and enterprise standards
• Serve as a process owner for assigned internal controls and ensure timely, accurate evidence for audits and regulatory reviews
• Safeguard sensitive employee data and maintain human accountability for automated or AI-assisted decisions affecting employees
• Improve platform reliability, service

About the Company

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. The company builds innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties.