Sr. Manager, Safety Programs, NAST Customer Experience & Safety

About This Role

This senior manager role leads a team to develop and implement strategies that enhance on-road safety, ensure regulatory compliance, and improve the customer delivery experience within middle-mile operations. The position requires a leader who can navigate complex priorities, influence stakeholders at various levels, and drive data-driven solutions across internal teams, external carriers, and drivers.

Responsibilities

• Lead the team to deliver complex, large-scale strategic programs end to end, on time and with quality
• Identify and mitigate program risks with operations, business, and tech partners
• Communicate with and influence VP-level stakeholders across the organization
• Become the expert on your domain's trends and root causes (safety incidents or customer experience) and design creative solutions
• Build policy, process, and KPIs that reduce risk and liability in operations or improve customer experience
• Scope future-state solutions, influence roadmap decisions, and measure effectiveness over time
• Engage drivers, carriers, and field teams for Voice of Customer to improve programs
• Drive consistent outcomes across 3P carrier base
• Partner with Legal to keep mechanisms defensible, including automated-decision compliance
• Land engineering-first, cross-team solutions where no single team owns the outcome
• Work from data by partnering with Business Intelligence teams to move from symptom to root cause on large, noisy datasets

Requirements

• 5+ years of team management experience
• 7+ years of program or project management experience
• Experience working with, presenting to and influencing senior executives up to VP level
• 7+ years of working cross functionally with tech and non-tech teams experience
• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field

Benefits

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan
• Sign-on payments and restricted stock units (RSUs)
• Comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)

About the Company

Amazon.com Services LLC offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.